Announcements

********

First Step Guides

********

  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.

********

Posted by
Henagon

Teamviewer connections after DHCP lease renewal

Hi everyone,

A few machines on my organization's network have TeamViewer installed. Our Intrusion Detection System has been kicking off alerts that we've had TeamViewer connections on some of those machines. I've asked a couple of the users if they had been using TeamViewer at the time of the connection, and they said the hadn't. In fact, they didn't know what TeamViewer was. I have noticed that these connections tend to happen 1-2 minutes after the computer's DHCP lease renews. My question is if that would explain the connection? Does TeamViewer's software ping TeamViewer's servers after receiving a new IP address? Just want to make sure this is a common occurence that should be happening and not some kind of a security issue. Thanks!

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: Teamviewer connections after DHCP lease renewal

Hi @mthoms85

Thanks for your post.

Your TeamViewer application is pinging our servers to communicate its availability for a potential connection.

Please have a look at our Security statement for further information.

Thanks and all the best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

1 Reply
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: Teamviewer connections after DHCP lease renewal

Hi @mthoms85

Thanks for your post.

Your TeamViewer application is pinging our servers to communicate its availability for a potential connection.

Please have a look at our Security statement for further information.

Thanks and all the best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post