Posted by raeldush
Henagon

Typical response times for support tickets

Hi,

We've raised a support ticket regarding a potential intrusion via Teamviewer and have not received a response for over a week now. We are a paid account holder.

Just wondering what the general response time usually is? Is this out of the ordinary, or do I simply need to adjust my expectations?

Thanks

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Typical response times for support tickets

Hello Raeldush,

thank you for posting.

We always give our best to answer your Support inquiries as soon as possible. In this case, we classified your case as being a Privacy one. It took a bit longer than usual but you should have received an answer from our experts right now.

I hope you are happy with the answer.

I am myself part of the Tech Support and we appreciate your Feedback very much !

Have a good day,

Fabien

1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Typical response times for support tickets

Hello Raeldush,

thank you for posting.

We always give our best to answer your Support inquiries as soon as possible. In this case, we classified your case as being a Privacy one. It took a bit longer than usual but you should have received an answer from our experts right now.

I hope you are happy with the answer.

I am myself part of the Tech Support and we appreciate your Feedback very much !

Have a good day,

Fabien