Unable to Login

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adtyne
adtyne Posts: 1
in General questions

Ive been unable to log into a teamviewer account for several weeks now as get a message telling me that the device hasnt been used before and to check my email, but unfortunatley no emails are never received.

This is not an issue with my end of the email service as there are no hits on my DNS server requesting the MX records for the domain during the relevant timeperiod, and no attemt at connecting to my SMTP server either so it's clearly a case of Teamviewer not even trying to send the emails.

I've had to sign up for another teamviewer account in order to post this message, using a different email address on a different domain for which I receive the messages, although both share identical DNS settings and use the same mailserver.

I really need to be able to access my original account as it has links for unattended access to several remote computers that I dont have easy physical access to without traveling hundreds of miles.

Hopefully somebody from Teamviewer will pick this post up and be willing to take a look at why their servers aren't sending me the emails.  Effectivley being locked out of an account because TV dont appear to be even trying to send emails that are part of the logon process is pretty rough and undermines faith in the product.

I might be willing to pay for an account, but cannot sign in with this one in order to upgrade and being locked out of this account feels like being held to ransom (no support unless you pay) which I am unable to pay (because we wont let you log in), Not exactly a great advert for your service.

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  • johnnye8nos
    johnnye8nos Posts: 1 ✭
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    Team Viewer keeps telling me it is sending me a confirmation email containing a device authorization link and if I don't get it in a reasonable time to check my spam folder. I am not getting the emails in my unread or spam folders. Where are you sending it and how can I get teamviewer to work?

  • DomLan
    DomLan Posts: 490 ⭐Star⭐
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    Hi @adtyne

    you can try to check browser behavior. By connecting to login.teamviewer.com, you should be able to log into your account.

    Again, if the machine you connect from is the same as the one you use for the TeamViewer client, you should receive a message inviting you to confirm your device.

    Although the processes are common, it is possible that sending via SMTP from this service could be successful.

    All TeamViewer accounts have an e-mail address as username: the question, where the e-mails are sent, is superfluous.


    If you don't receive an email even in this case, you have two options:

    - if you have an active paid license, you can open a ticket on support.teamviewer.com;

    - if you have a free license, please report your attempt here in your next answer. I believe that the community staff will contact you to receive "in private" the email address to verify ... it is possible that it ended up in a black-list.


    Regards

    Domenico Langone

    MCSD: App Builder

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