Unable to grant accessibility permissions to Teamviewer on a mac

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ActivateAndrew
ActivateAndrew Posts: 1 ✭
in General questions

Having an issue getting teamviewer to run on a mac

we run through the steps described in 

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-Mojave/ta-p/44699

however, neither teamviewer (nor takecontrol) can be added to the list of allowed apps.
we click the +, select the app, click open, and then nothing happens!

Any ideas? (the account has admin rights and system preferences have been unlocked)

Thanks!

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  • JeanK
    JeanK Posts: 6,990 Community Manager 🌍
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    Hello @ActivateAndrew,

    Thank you for your message.

    I recommend you to uninstall fully TeamViewer and reinstall it on your device.

    You will find all the information you need in our Knowledge Base article here: How do I uninstall TeamViewer on my Mac?

    I hope this could help. If not, do not hesitate to ask your questions here.

    Sorry for the late reply.

    Cheers,

    Jean

    Community Manager

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