Upgrading TeamViewer using client ID

Announcements

Are you using TeamViewer to help your parents and friends? Check out the best practices in our new blog post.

Highlighted
Posted by
Henagon

Upgrading TeamViewer using client ID

Hello,

I am trying to upgrade user computers from Teamviewer v11 to Teamviewer v15. Currently all the user's are associated with out business account(v11) and recently we got a corporate license(v15). All the client computers are still in v11, I do have their ID. Can I upload all of their ID to the new teamviewer account at once, instead of adding them 1 by 1. Also, is there anyway I can force update their teamveiwer to v15 all at once.

1 Reply
Highlighted
Posted by Moderator Moderator
Moderator

Re: Upgrading TeamViewer using client ID

Hello @OwenAhmed,

Thank you for your message. 🙌

If your devices are assigned to your account, you can force an automatic update on your devices via TeamViewer policy.

We explain how to set up a TeamViewer policy in this Knowledge Base article right here: How to add a new settings policy 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.