Does anyone else have trouble managing a team of technicians and setting proper permissions, etc. We have 7 users that all have individual accounts. I like that because I can disable an account if I need to for security. However, it is not easy to set permisions for a new user, or to move groups that a technician created. I'm curious to see if anyone else is doing something different, or if the developers are working on something to help with this.
could you describe your usual workflow for the tasks you find difficult?
maybe also, what you wish was different to have a easier workflow?
Maybe we can help you find a easier workflow or consider simplifying it in future versions.
I had an awful time handling this at first -- i have a few hundred PCs we connect to, and a team of 10ish guys who add/edit/remove computers/groups constantly.
I ended up adding my team as Contacts, and just make sure they share anything they add (manually) with all the contacts from our team with full control.