Posted by Sam2310
Electron

Whitescreen

Hi using teamviewer on a windows 10 pc and using the android app i can access the pc remotely just fine.

Problem is when i try to remote access via my work pc using the IE browser and web connect. When i establish a connection all i get is a white window.

I looked at other posts and played around with hardware acceleration as suggested but it has had no effect.

Work uses IE11, windows 7 and my teamviewer is presumably the latest as i checked for updates and there are none.

Any help or suggestions would be appreciated.
1 Reply
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Whitescreen

Hello @Sam2310 

Thank you for your post. 

Could you please try the same in a different browser (such as Chrome) and let us know if the issue persists? We are aware of some compatibility issues with IE and our teams are looking in to this.

Josh P.
Senior Moderator

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