Posted by tecboy
Photon

Windows 10 Connection Problems- Locks Screen upon connection

Current version of teamviewer. COnnecitng to a remote pc with WIndows 10 pro. As soon as i enter passcode and connect, i can see the users dekstop for a couple of seconds, then my teamviewer disconnects and the remote pc screen goes black and acts like the desktop is locked out where user has to re-enter their password. I have tried uninstall then reinstall teamvoewer on the remote computer with no change

19 Replies
Posted by spulweggla
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

I have the same issue with one Windows 10 Pro PC. Seems like no Problem in Teamviewer, because the same happens in every Remotesupport-Tool i've tried (VNC, pcvisit, ...)

And btw, the screen locks not after a few seconds. It happens as soon as you try to move your mouse on the remote PC. Strange problem..

Posted by 5HBG
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

I've been chasing this issue since late last week and thought I was the only person.

Only happens with some W10 clients but it is the same with every single remote support program I've tried (TightVNC, RealVNC, AnyDesk etc).

I suspected a W10 update to be the cause but I'm having trouble narrowing down which one it may be.

Posted by setra
Photon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Have the exact same problem with a windows 10 pro computer when trying to access it via the installed teamviewer 9. I am using teamviewer 11. Has anyone found the solution to this issue?

Posted by gurindarjheeta
Photon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Does anybody have any idea? We are at a loss right now!

Posted by Future_I_T
Photon

Re: Windows 10 Connection Problems- Locks Screen upon connection

I'm having the same issue too!!

VERY FRUSTRATING!!!

Posted by TeamViewer Staff
TeamViewer Staff

Re: Windows 10 Connection Problems- Locks Screen upon connection

Hi TeamViewer Community,

Thank you all for your post’s.

We are investigating this issue and I wanted to give you and update on the current status:

  • Only computers using Windows 10 with at least the Creators Update are affected (Build 15063)
  • As you already found out, this is not a specific TeamViewer issue and there are additional remote access vendors affected (Every application using Win32 API function SendInput() for simulating mouse input can cause the issue)

As we cannot fix the bug on our side alone, we are currently not able to give you an ETA when this issue will be fixed. As soon as there is an update on a fix from Microsoft, we will inform you here. As a workaround for now, we can just recommend you to reboot your computer when this behavior appears.

Thank you for your understanding and your patience with this.

Best, Hendrik

Team Manager Tech Support
Posted by inatej_matrix
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Greetings:

We are still experiencing this issue, and while rebooting the machine does allow us to access once again, it's still annoying.

Do you have an update on the status of this problem?

Regards,

Nate J.

Posted by Drksilenc
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

i am still having this issue it is now January any update?

Highlighted
Posted by soulviro
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

I think that I found a solution for this problem.

First, i know that this issue affects windows 10 Pro only and i really hope so because you can to modify a security policy that its in windows 10 pro not available in windows 10 home.

Solution: Run windows powershell or cmd as administrator, type "secpol.msc" without the quotes, that will open local security policy, go to security settings >local policies>security options > go to "Admin Approval Mode for the Built-In Administrator account" and  enable it, reboot and try!

5 Replies
Posted by Drksilenc
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Thats not a fix that is removing security...

Posted by soulviro
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Oh I´m sorry, thanks for the info, have you found a solution for this issue? without removing security?

Posted by Andreas3
Photon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Hello,

i had same issue with some user. I removed user  from local Administrator group which solved the problem for me

Posted by machine_mrafi
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Thank you very  much, the solution worked for me !!!

Actually the problem started after windows 10 update and as per your solutions by enabling the "User Account Control: Use Admin Approval Mode for the built-in Administrator account" it worked.

Enabled means - The built-in Administrator account uses Admin Approval Mode. By default, any operation that requires elevation of privilege will prompt the user to approve the operation.

Note : just a small update along with this i have also enabled "Accounts: Administrator account status" , this security setting determines whether the local Administrator account is enabled or disabled.

Posted by Brandonion
Photon

Re: Windows 10 Connection Problems- Locks Screen upon connection

I think I figured it out thanks to the reddit community.

Seems Vulkan runtime causes the issue. It's an nvidia driver component and so. Useless compared to being able to help your users.

 

Remove Vulkan runtime from programs and features, reboot.

Worked for me while none of these solution did.

Posted by snakeplissken
Electron

Re: Windows 10 Connection Problems- Locks Screen upon connection

I have this issue on a nuc running windows home, so not pro and no nvidia. 

Posted by JohnOMalley
Electron

Re: Windows 10 Connection Problems- Locks Screen upon connection

Removing Vulkan Runtime Libaries from programs and features resolved the issue!

Posted by YossiN
Henagon

Re: Windows 10 Connection Problems- Locks Screen upon connection

the "Admin Approval Mode for the Built-In Administrator account" is not under security settings>local policies>security options

is there other place where it is hiding?

thanks

Posted by izip
Electron

Re: Windows 10 Connection Problems- Locks Screen upon connection

how to remove vulcan runtime?

 

Posted by jl
Digon

Re: Windows 10 Connection Problems- Locks Screen upon connection

Amazing find! Worked like a champ!