computer off line

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tarapa
tarapa Posts: 1
edited May 2023 in General questions
I have always been able to access my friends computer remotely without any need for passwords etc
I have a list of 4 computers I can access
Since she had a power cut yesterday her is showing as off line
She definitely has internet
Could the IP address have changed?
It says ready to connect her end.
Or have I been flagged for commercial use?
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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi @tarapa 

    Thanks for your post.

    Did you already check whether the TeamViewer ID saved in your list is the same as shown on her TeamViewer application?

    Thanks, Esther

    Former Community Manager

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