Posted by qbsmalta
Henagon

license moves

When upgrading from version 11 to 12 are the license moves reset or do I need to repurchase a new license to have the full amount of license moves?

6 Replies
1 Accepted Solution

Accepted Solutions
Posted by Former Staff Katharina
Former Staff
Solution

Re: license moves

Dear qbsmalta, 

Thank you for your post!

While I can confirm that purchasing a licence update will always reset your licence moves as well, I would like to stress that you do not need to purchase an update for this.

The Business licence always comes with 10 licence moves that will allow you to transfer the licence to a new TeamViewer ID in case you switch computers or replace your hardware.

Should you ever run out of licence moves, you are welcome to give us a call or send us a ticket via https://www.teamviewer.com/en/support/contact/

If you used up the licence moves within a reasonable timespan, we will be able to reset them for you, no questions asked. However, if you tend to run through your licence moves within a few weeks, you may want to look into upgrading your licence ;)

I hope this answers your question. If you need any further ifnormation on this, please don't hesitate to let me know.

All the best,

Katharina

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6 Replies
Posted by Former Staff Katharina
Former Staff
Solution

Re: license moves

Dear qbsmalta, 

Thank you for your post!

While I can confirm that purchasing a licence update will always reset your licence moves as well, I would like to stress that you do not need to purchase an update for this.

The Business licence always comes with 10 licence moves that will allow you to transfer the licence to a new TeamViewer ID in case you switch computers or replace your hardware.

Should you ever run out of licence moves, you are welcome to give us a call or send us a ticket via https://www.teamviewer.com/en/support/contact/

If you used up the licence moves within a reasonable timespan, we will be able to reset them for you, no questions asked. However, if you tend to run through your licence moves within a few weeks, you may want to look into upgrading your licence ;)

I hope this answers your question. If you need any further ifnormation on this, please don't hesitate to let me know.

All the best,

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!

View solution in original post

Posted by ngc2392
Henagon

Re: license moves

Hello there, I also have business license (v11) and I just want to know how you define "reasonable timespan" for moves. I have 5 moves left and of course, not planning to use them right away, but just to clarify that I could get them more if situation arises.

Thanks, Toni

Posted by mrKabo
Photon

Re: license moves

wow .. wish i knew this before buying a licence. 

I own multiple devices, 3 desktop 1 laptop and an ipad. so I ran out of moves in a few weeks since im always on a diffrent location. 

guess its time to search for an alternative. such a wierd bussiness model. 

 

Posted by Jennifer110
Henagon

Re: license moves

Hi there,

I also had this problem. 

Remaining moves: 0 
 
So I am waiting for the license expire and register the new one.
The license renewal in Oct but the remaining move is still 0. 
 
I only need to change a laptop and now can't change any more. 
I called to support but they told me that waiting, and I waiting until now.
 
Please help to check



 
 
 
 
 

 

 

Posted by Moderator Moderator
Moderator

Re: license moves

Hi @Jennifer110,

Thank you for your post.

Since you have contacted TeamViewer Support Team for license moves reset, kindly wait for the reply from our support specialist please.

MeanWhile, kindly try to sign in to your TeamViewer Management Console to check for your remaining moves and log in your TeamViewer licensed account on TeamViewer client for licensed uses please.

Hope it could help, and feel free to contact us if we may assist further with.

Regards

Ying_Q 

Posted by Jennifer110
Henagon

Re: license moves

Dear Ying_Q,

Thanks for your great support. 

it is reset already :)))

 

Best regards,

Jennifer