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Posted by Avail_Name
Photon

Teamviewer and Zendesk error

When I add Teamviewer to Zendesk, I get JavaScript error "Cannot read property '1' of null" in the Teamviewer window. Also, instead of generating the Teamviewer links it just duplicated my Zendesk window within the Teamviewer window (just very small). Any fixes?

4 Replies
Posted by OwenW
Henagon

Re: Teamviewer and Zendesk error

Hmm I came here to find a fix for this exact error.  I can get it to work it I reload the page 30-40 times but I don't usually have the patrience for this.

 

It's a shame no one has a fix for this.

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Posted by gsmithmme
Henagon

Re: Teamviewer and Zendesk error

I did just discover that it works with FireFox, but Chrome has the same issue. I had to do the same about 20 times before it would work. So far Firefox has logged in consistently. 

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Posted by hend
Henagon

Re: Teamviewer and Zendesk error

Hi - we are seeing the same issue.

After logging in to zendesk teamviewer app (in Chrome, Firefox, or Edge) we get a javascript error and a small view of the whole zendesk window in the teamviewer panel.

Be good to find out if this will be fixed or if there is a workaround?

Cheers

 

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Posted by kral
Photon

Re: Teamviewer and Zendesk error

Same here :/