TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

Posted by whitelabelgroup
Henagon

TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

Hey Guy's, Girls and others...

I just installed teamviewer on the latest ubuntu and everything works fine except login in.

It's connecting and shows connected but then...



There was a connectivity issue. Please check your internet connection and try again. So if there is a connectivity issue why would it be able to connect in the first place... Any one a idea how i could fix this?
18 Replies
Posted by hathogodan
Digon

TV13: GUI problem, cannot login

Hello.

I have a computer running Linux Mint 18 32 bits with the latest version of TV (13.2.13582).

It used to work fine but for some reason, it got disconnected from my TV account and I now cannot login again. I have the TV GUI showing up normally when I start TV and it seems to work fine save for one problem login to my TV account : be it from the 'Computers and contacts' window or from the Option window, it's the same : I can type my login and my password but nothing happens at all when I click the 'open session' button. The button blinks for a small instant but nothing else changes. No error message, nothing.

PS: I also have problems with the TV Community web site. Unless I start a private session with the browser, I cannot have access to any page of the web site except the 'Complete your registration' page, which is ridiculous since I already have an account, but I cannot login since I am automatically redirected to this page every time I ask for any URL of the web site.

Posted by kosnik
Digon

Re: TV13: GUI problem, cannot login

Hello,

I have the same problem, I just installed teamviewer 13.2.13582, on debian stretch. I can open teamviewer, and connect to a remote host.

When I click on the "login" button in the GUI, nothing happens, I can't log in.

In log file, I have :

2018/09/09 01:00:12.885  8007 140702851701760 GT!! AccountLoginStateMachine : : SetLoginName: unexpected state, Errorcode=11
2018/09/09 01:00:12.885  8007 140702851701760 GT!! AccountLoginStateMachine : : OnError::Trace: SetLoginState(1); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); , Errorcode=11

 

And in root, when I do "teamviewer setup", when I validate the password step, I get an error: "There was a connectivity problem. Please check your Internet connection and try again."

 Would the 2 problems be related to ?

Posted by kosnik
Digon

Re: TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

Hello,

I have the same problem, I just installed teamviewer 13, on debian stretch, I can open teamviewer, and connect to a remote host.

When I click on the "login" button in the GUI, nothing happens, I can't identify myself. In log file, I have :

2018/09/09 01:15:52.927  8007 140702851701760 GT!! AccountLoginStateMachine:Smiley FrustratedetLoginName: unexpected state, Errorcode=11
2018/09/09 01:15:52.927  8007 140702851701760 GT!! AccountLoginStateMachine:Smiley SurprisednError::Trace: SetLoginState(1); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); , Errorcode=11

And on the console in root, when I do "teamviewer setup", when I validate the password step, I get an error: "There was a connectivity problem. Please check your Internet connection and try again."

Would the two problems be related to ?

Posted by jsamr
Digon

Re: TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

In my setup (manjaro), I had to install a dependency, nss-mdns, and it fixed the grayed login! Not sure your issue is the same though.

Posted by kosnik
Digon

Re: TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

Htanks jsamr.

I installed the libnss-mdns package, but it didn't solve the problem.
It seems I forgot 1 lines in the log, so see the new console output :

2018/09/10 17:46:13.441 11959 140195302520576 GT!! SSOAuthentication: :IsSSOActive(): Unable to determine if SSO is active! Error was: SecureNetworkTransport:4, Errorcode=11
2018/09/10 17:46:13.442 11959 140195302520576 GT!! AccountLoginStateMachine: Smiley SurprisednLoginStarted::IsSsoActive failed, Errorcode=11
2018/09/10 17:46:13.442 11959 140195302520576 GT!! AccountLoginStateMachine: Smiley SurprisednError::Trace: SetLoginState(1); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); , Errorcode=11

I tried with a password in alphanumeric, to check if there was a problem with the special characters, and it didn't change anything.

Posted by whitelabelgroup
Henagon

Re: TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

Didn't work for me eather Smiley Sad

 

Posted by exactt
Trigon

Re: TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

same problem here. cannot login. e-mail address is filled out. but both fields and the button are grayed out.

13.2.13352

Ubuntu 18.04.1

Please help. Cannot work!

Posted by hathogodan
Digon

Re: TV13: GUI problem, cannot login

I never got any answer that made sense from this forum but reinstalling the deb package seems to have solved the problem.

Highlighted
Posted by hathogodan
Digon

Re: TV13: GUI problem, cannot login

Well, no, in the end, it's more complex than that :

Every time I reboot the computer, the same problem occurs again : it is impossible to login because nothing happens when I click the 'open session' button. I may close and reopen TV, it's the same.

The only way I found to make it work is to remove the .deb package and reinstall it again. Then I can log in normally, logout if I want, log in again, quit TV, open it again, it works.

But, bloody **bleep**, I am not going to reinstall TV every time I restart the **bleep** computer !

 

9 Replies
Posted by exactt
Trigon

Re: TV13: GUI problem, cannot login

even apt purge and reinstalling isn't helping here. it is really super annoying!!!

Posted by TeamViewer Staff
TeamViewer Staff

Re: TV13: GUI problem, cannot login

Are all of you here really talking about the same thing? (Because @whitelabelgroup talks about login, but also connecting, which can be read as connect to a device, rather than login in to the account)

Anyway, signing in to the account seems to be an issue with the summer release on all platforms for some (few) people.

@exactt, @codermjb: Until we release a fix, I can only suggest some workarounds:
* restart the GUI (close TeamViewer via tray icon, start again)
  if this helps, it might also help to
* disable "start with system" and start it manually then
* sudo teamviewer daemon restart
* go back to previous version (apt install teamviewer=13.1.8286)

I hope that at least one of these is acceptable/viable/working for those affected.

Cheers,
Daniel

Linux Developer
Posted by kosnik
Digon

Re: TV13: GUI problem, cannot login

Hello,

From what I understood, with my level of English not terrible, it's the same problem, but, maybe I'm wrong.
I tried to uninstall TV13 and then install it again, I tried to install TV14, I tried to stop the daemon, and restart it.

And it didn't solve my problem.
I think for now I'm going to do without connecting with the TV GUI.

Posted by TeamViewer Staff
TeamViewer Staff

Re: TV13: GUI problem, cannot login

@kosnik: Please
* stop the daemon
* teamviewer ps    (should not list any process, if it does, kill them. Check again, make sure none is left)
* start the daemon
* start TeamViewer

If your problem persists, please explain exactly what it is, because I'm uncertain what you can do and what does not work.

Cheers,
Daniel

Linux Developer
Posted by kosnik
Digon

Re: TV13: GUI problem, cannot login

@DanielStmthank for your help

# teamviewer daemon stop
systemctl stop teamviewerd.service
# teamviewer psJe suis actuellement en version 14.0.8346, si besoin je peut réinstaller une version 13.
root      7413  0.0  0.0 131720  4088 pts/5    S+   18:00  Je suis actuellement en version 14.0.8346, si besoin je peut réinstaller une version 13. 0:00 /bin/bash /usr/bin/teamviewer ps
# teamviewer daemon start
systemctl start teamviewerd.service
# teamviewer ps
root      8549  0.1  0.0 1873380 9780 ?        Sl   18:02   0:00 /opt/teamviewer/tv_bin/teamviewerd -d
root      8803  0.0  0.0 131720  4152 pts/5    S+   18:03   0:00 /bin/bash /usr/bin/teamviewer ps
$ teamviewerJe suis actuellement en version 14.0.8346, si besoin je peut réinstaller une version 13.
Init...
CheckCPU: SSE2 support: yes
Checking setup...
Launching TeamViewer ...
Launching TeamViewer GUI ...

Then I go to the "Login" tab, I fill in the email and password fields, the "Login" button is blue, but if I click on it nothing happens.

I am currently in version 14.0.8346, if necessary I can reinstall version 13.

 

20181023_174455.png

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: TV13: GUI problem, cannot login

@kosnik, is the behavior the same on TV13 and TV14? Does it help to click again? (Or press enter in the password field twice?)

@exactt, can you please line out how the behavior is for you? I'm still not convinced everybody in this thread experiences the same thing.

Cheers,
Daniel

Linux Developer
Posted by exactt
Trigon

Re: TV13: GUI problem, cannot login

@DanielStmI can't reproduce it everytime I start Teamviewer. I also tried TV14 but reverted back as I was told in the release notes thread that I have to have a subscription, which i don't, in order to use TV14 correctly.

Anway the problem has 3 effects: Sometimes login fields are grayed out. Sometimes the login screen is just a white and black (or gray) area on top of each other. And sometimes I can enter my password but I cannot submit. Just nothing happens at all.

Posted by kosnik
Digon

Re: TV13: GUI problem, cannot login

Indeed, there are different behaviors between @exactll's return and mine, because I am always the same non-response.

My login submission problem is the same on TV13 and TV14. Here are the Debian packages I tried with have the same behavior:
- teamviewer_13.2.2.13582_amd64.deb
- teamviewer_13.2.2.26559_amd64.deb
- teamviewer_14.0.8346_amd64.deb
As well as any intermediate versions, obtained following updates with apt.

Clicking or pressing the enter key, once or several times, does not govern the interface.

In the logs (/var/log/teamviewer14/TeamViewer14_Logfile.log), when I press the "log in" button, I have this:

2018/10/26 12:48:50.105 12231 **Please do not post TeamViewer IDs**16800 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ], Error: RCommand (Timeout)
2018/10/26 12:48:50.105 12231 **Please do not post TeamViewer IDs**16800 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ] Resetting connection due to error RCommand (Timeout)
2018/10/26 12:48:50.105 12231 **Please do not post TeamViewer IDs**16800 S   RetryHandle:: HandleRetry(): Trying resend to 25 failed with error SecureNetworkTransport:4, retrying (2 retries remaining) BCmd: CC=66 CT=1
2018/10/26 12:49:02.110 12231 **Please do not post TeamViewer IDs**94912 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ], Error: RCommand (Timeout)
2018/10/26 12:49:02.110 12231 **Please do not post TeamViewer IDs**94912 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ] Resetting connection due to error RCommand (Timeout)
2018/10/26 12:49:02.110 12231 **Please do not post TeamViewer IDs**94912 S   RetryHandle:: HandleRetry(): Trying resend to 25 failed with error SecureNetworkTransport:4, retrying (1 retries remaining) BCmd: CC=66 CT=1

If I type the command 'teamviewer setup' in the log, I have this:

 

 

2018/10/26 13:03:14.064 18891 **Please do not post TeamViewer IDs**06592 CT   Logger started.
2018/10/26 13:03:14.065 18891 **Please do not post TeamViewer IDs**06592 CT   Found 0 core dump files ...
2018/10/26 13:03:14.067 18891 **Please do not post TeamViewer IDs**06592 CT   systemd: logind service available
2018/10/26 13:03:14.070 18891 **Please do not post TeamViewer IDs**06592 CT   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='', canGraphical=0, canTTY=0, canMultiSession=0]
2018/10/26 13:03:14.072 18891 **Please do not post TeamViewer IDs**06592 CT   LogindSessionInfo: New session LogindSessionInfo [id=3 user=kosnik state=user active=1 reliable=1 infoId=**Please do not post TeamViewer IDs**] [path=/org/freedesktop/login1/session/_33 TTY=??? seat= display= vtnr=**Please do not post TeamViewer IDs** owner=[SysUser: kosnik [uid=1000, gid=1000 home=/home/kosnik gecos=kosnik,,, shell=/bin/bash]] idle=0(0) active=1 type=tty class=user state=active timestamp=**Please do not post TeamViewer IDs**886478 service=su defaultCG= leader=1666 audit=3 remote=0 rHost= rUser=root killProc=0]
2018/10/26 13:03:14.075 18891 **Please do not post TeamViewer IDs**06592 CT   SysSessionInfoManager: observing sessions from logind is marked as reliable
2018/10/26 13:03:14.076 18891 **Please do not post TeamViewer IDs**06592 CT   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2018/10/26 13:03:14.076 18891 **Please do not post TeamViewer IDs**06592 CT!  FrameBuffer: Cannot access /dev/fb0, frame buffer support unavailable
2018/10/26 13:03:14.078 18891 **Please do not post TeamViewer IDs**06592 CT   SysSessionInfoManager: own session cache set to '**Please do not post TeamViewer IDs**'
2018/10/26 13:03:14.085 18891 **Please do not post TeamViewer IDs**06592 CT!! ResourceLoader: loaded file '/opt/teamviewer/tv_bin/resources/TVResource_fr.so' version (8346) is not matching with application version (14.0.8346), Errorcode=11
2018/10/26 13:03:14.086 18891 **Please do not post TeamViewer IDs**06592 CT   InterProcessBase:: SecureNetwork created
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**06592 CT   AutoLogin:: Login: enabled: 1
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**06592 CT   AccountLoginStateMachine::Reset
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**85376 CT   InterProcessBase:: StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**85376 CT   Opening local TCP connection to 127.0.0.1:5939
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**03104 CT   Local TCP connection established
2018/10/26 13:03:14.090 12231 **Please do not post TeamViewer IDs**09696 S   CAcceptServer:: HandleAccept: new connection from 127.0.0.1:53420
2018/10/26 13:03:14.131 12231 **Please do not post TeamViewer IDs**16800 S+  IpcInitConnection:: Received_Control_InitIPC: Connecting process: 18891
2018/10/26 13:03:14.132 12231 **Please do not post TeamViewer IDs**16800 S+  RemoteSettingsAdministration: Receive signal new process [Type = 1048576] is online
2018/10/26 13:03:14.132 12231 **Please do not post TeamViewer IDs**16800 S+  RemoteSettingsAdministration:: TriggerSynchronisationOfAllRemoteableMachineSettings ProcessType: [1048576] SessionId: [**Please do not post TeamViewer IDs**]
2018/10/26 13:03:14.133 12231 **Please do not post TeamViewer IDs**16800 S+  RemoteSettings: MachineSettings:: SynchroniseAllRemoteableMachineSettings()
2018/10/26 13:03:14.179 18891 **Please do not post TeamViewer IDs**10400 CT   SettingsIPCReception receive a SYNCHRONISE Settings command : UserSettings
2018/10/26 13:03:14.179 12231 **Please do not post TeamViewer IDs**95104 S+  IpcInitConnection:: Received_Control_InitIPC: Send InitIPC_Response to process: 18891
2018/10/26 13:03:14.179 18891 **Please do not post TeamViewer IDs**95808 CT   Received Control_InitIPC_Response processtype=1
2018/10/26 13:03:14.179 18891 **Please do not post TeamViewer IDs**95808 CT   Received Control_InitIPC_Response runningProcesses=1048577
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**95808 CT   Control_InitIPC_Response: all processes 1048577 completely initialized
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**87616 S+  ConfigurationControllerImpl:: TriggerRequest(): Sending out request for session **Please do not post TeamViewer IDs** with features {9}
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**95808 CT+  ConfigurationHub::HandleRegistrationResponse(): feature 9 registered successfully
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**95104 S+  ConfigurationControllerImpl:: TriggerRequest(): Not ready for requests, state is 2
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**94912 S+  ConfigurationControllerImpl:: TriggerRequest(): Not ready for requests, state is 2
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**13536 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 5 registered successfully
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**13536 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 6 registered successfully
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**95104 S   UpdateOnlineState alwaysOnline=0 modifiedOnline=0 otherProcess=1 restart=0
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**95104 S+  tvnetwork:: Online: online state 1
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 5 registered successfully
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 6 registered successfully
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 9 registered successfully
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  SecureNetwork:: RegisterBCommandCallback(): CC: 61, RegistrationID: 6e3c1823-77e6-4513-9f47-b1b9cd04acf9
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT   InterProcessBase:: SecureNetworkCallbackHandle created (RegistrationID: 6e3c1823-77e6-4513-9f47-b1b9cd04acf9)
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**19392 CT   Account:: UpdateState: KA = 1, active = 1
2018/10/26 13:03:14.224 18891 **Please do not post TeamViewer IDs**06592 CT   Account:: SetLoginState: new state: 2
2018/10/26 13:03:14.224 12231 **Please do not post TeamViewer IDs**09504 S   SecureNetworkIPCAdapter:: RegisterSharedBCmdCallback(): CC: 61, RegistrationID: 6e3c1823-77e6-4513-9f47-b1b9cd04acf9, DyngateID: **Please do not post TeamViewer IDs**, ProcessType: 1048576, SessionID: **Please do not post TeamViewer IDs**
2018/10/26 13:03:14.224 18891 **Please do not post TeamViewer IDs**50016 CT!! InterProcessBase:: ProcessControlCommand Command 39 not handled, Errorcode=11
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: ProcessConfigurationResponse(): configuration for session **Please do not post TeamViewer IDs** contains 1 features
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: ParseReceivedConfigurations(): configuration for session **Please do not post TeamViewer IDs**, feature 9, contains 3 settings
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: HandleConfiguration(): Ready for next request
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: TriggerRequest(): Sending out request for session **Please do not post TeamViewer IDs** with features {5,6}
2018/10/26 13:03:14.366 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: ProcessConfigurationResponse(): configuration for session **Please do not post TeamViewer IDs** contains 2 features
2018/10/26 13:03:14.366 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: ParseReceivedConfigurations(): configuration for session **Please do not post TeamViewer IDs**, feature 5, contains 2 settings
2018/10/26 13:03:14.367 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: ParseReceivedConfigurations(): configuration for session **Please do not post TeamViewer IDs**, feature 6, contains 1 settings
2018/10/26 13:03:14.367 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: HandleConfiguration(): Ready for next request
2018/10/26 13:03:14.367 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: TriggerRequest(): No more requests in queue
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**06592 CT   Account:: SetLoginState: new state: 3
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**95808 CT   Account:: UpdateState: KA = 1, active = 1
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**06592 CT   Account:: SetLoginState: new state: 2
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**95808 CT   AccountLogin:: Start: Trying account authentication
2018/10/26 13:03:54.069 12231 **Please do not post TeamViewer IDs**87616 S   CSendCommandToMaster:: SendBCommandToMaster: CC=3 CT=4
2018/10/26 13:04:24.062 18891 **Please do not post TeamViewer IDs**06592 CT   Configuration: Shutdown initiated
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**06592 CT   Configuration: Wizard shut down
2018/10/26 13:04:24.063 12231 **Please do not post TeamViewer IDs**94912 S   InterProcessNetwork: Received DisconnectIPC from processID 18891 (ProcessType: 1048576 in Session **Please do not post TeamViewer IDs**) with reason 2
2018/10/26 13:04:24.063 12231 **Please do not post TeamViewer IDs**94912 S+  ConfigurationIPCCommandHandler:: HandleProcessDisconnect(**Please do not post TeamViewer IDs**, 1048576) removing 3 registrations
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: HandleRead(): Socket gracefully closed (PID=12231)
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: CloseConnection(): PID=12231
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   InterProcessBase:: EventFunctionInternal(): IPC-Connection Closed
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: CloseConnection(): PID=12231
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: CloseConnection(): Shutdown socket returned error 107: Transport endpoint is not connected
2018/10/26 13:04:24.063 12231 **Please do not post TeamViewer IDs**09504 S   CTcpProcessConnector:: HandleRead(): Socket gracefully closed (PID=18891)
2018/10/26 13:04:24.064 12231 **Please do not post TeamViewer IDs**09504 S   CTcpProcessConnector:: CloseConnection(): PID=18891
2018/10/26 13:04:24.064 12231 **Please do not post TeamViewer IDs**09504 S   InterProcessNetwork:: ProcessDisconnected(): ConnectionClosed session=**Please do not post TeamViewer IDs** ptype=1048576
2018/10/26 13:04:24.064 12231 **Please do not post TeamViewer IDs**09504 S   CTcpProcessConnector:: CloseConnection(): Shutdown socket returned error 107: Transport endpoint is not connected
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!! AccountLogin:: OnTimeout: no master response
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!  MainThreadCall:: Post: The instance is already gone.
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!  MainThreadCall:: Post: The instance is already gone.
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!  MainThreadCall:: Post: The instance is already gone.
2018/10/26 13:04:24.070 18891 **Please do not post TeamViewer IDs**32288 CT+  FBSessionObserver: thread_interrupted
2018/10/26 13:04:24.072 18891 **Please do not post TeamViewer IDs**06592 CT   Shutting down System DBus

If necessary, I can provide other log

 

Posted by exactt
Trigon

Re: TV13: GUI problem, cannot login

My log file looks identical.

Please fix this! I think we have to escalate this to regular support. I paid for this software and cannot login. It is totally rediculous!