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Posted by
Henagon

Unable to connect from Mac to Android phone

Hello, I am trying to connect from my Mac to a Doro 8035 phone I am setting up for my mum before I post it to her. I did so without a problem the first time but have tried doing so again and keep getting a pop up to say that either 'the phone isn't connected to the Internet or my partner's TeamViewer isn't running yet'. The internet connection is fine, however.

I have uninstalled TeamViewer on my Mac and reinstalled it and checked that the TeamViewer QuickSupport app is correvtly installed on my mum's phone. So what's going wrong?

 Help - and many thanks!

3 Replies
Posted by Moderator Moderator
Moderator

Re: Unable to connect from Mac to Android phone

Hello @carriegee,

Thank you for your message. 🙌

The problem here is that Doro is not part of our supported manufacturers list.
Therefore, there is no technical help we can provide here, unfortunately.

You will find all the information you need in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices 

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
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Posted by
Henagon

Re: Unable to connect from Mac to Android phone

Thank you but it was Doro that recommended using TeamViewer!

Posted by Moderator Moderator
Moderator

Re: Unable to connect from Mac to Android phone

@carriegee I have to correct myself here.

Doro is part of the list, but is a partially supported manufacturer.

This means, we have developped Add-ons for the majority of Doro devices, but not for all Doro devices. I recommend you to uninstall and re-install the QuickSupport app and check if you are required to install an Add-on. If yes, it might work fine. If not, then there is most probably no Add-on for your device.

Sorry for my inaccuracy here. 🙏

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!