Posted by mthiel
Digon

Android App: Unable to log in to my account on mobile

When trying to use the Teamviewer Android App using my mobile data, I am unable to log in to my Teamviewer account. I receive the message "Sign in failed. Please check your Internet connection and try again". I know I am connected to the Internet on mobile.

I have no problem using Wi-Fi to log into Teamviewer on Android. Is it possible that my phone provider (T-Mobile) is blocking Teamviewer? It was working fine on Friday April 7 (before the server move).

3 Replies
Posted by Carltone
Henagon

Re: Android App: Unable to log in to my account on mobile

I'm having the exact same issue. Have already tried uninstalling reinstalling on both Android and PC. DNS flush. Firewall etc. Any solutions?
Posted by Klondoor
Henagon

Re: Android App: Unable to log in to my account on mobile

It works on the T-MOBILE cellular network with a VPN, so they must be blocking it somehow.
Posted by DomLan
Heptagon

Re: Android App: Unable to log in to my account on mobile

Hi to all,

when you say flush DNS you talk about also Android cache?

(Android) settings -> applications -> Network Location -> Clear data.

Let me know.

Regards

Domenico Langone
MCSD: App Builder