Posted by Alberto_Mota
Henagon

How to get remote access for Vsmart devices

Hi all, I need to know what requirements are needed in order to get complete remote control access for Vsmart devices. I have installed the TeamViewer and QuickSupport apps and the device is correctly paired to a PC but the remote control is not working. The Android versions that we are using are Oreo (8.1.0) & Pie (9.0). Thanks!

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: How to get remote access for Vsmart devices

@Alberto_Mota,

Sure, the process is described at the end of the article:


Is your device not listed? Please do let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.

You can send us an e-mail with your contact details, the name of your company, the name and number of the devices you want to remote control and your personal message to bizdev@teamviewer.com.


Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
3 Replies
Posted by Moderator Moderator
Moderator

Re: How to get remote access for Vsmart devices

Hello @Alberto_Mota,

Thank you for your message.

Unfortunately, Vsmart is not part of our supported manufacturers yet.

You will find all the information you need in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices

I hope that in the future, Vsmart will be supported.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by Alberto_Mota
Henagon

Re: How to get remote access for Vsmart devices

Thank you for your response @JeanK 

Could you please explain to me what is the process or the steps to follow to be part of the supported manufacturers?? 

Regards,

1 Reply
Posted by Moderator Moderator
Moderator
Solution

Re: How to get remote access for Vsmart devices

@Alberto_Mota,

Sure, the process is described at the end of the article:


Is your device not listed? Please do let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.

You can send us an e-mail with your contact details, the name of your company, the name and number of the devices you want to remote control and your personal message to bizdev@teamviewer.com.


Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.