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QuickSupport Start Broadcast Button Problem

In the QuickSupport app, after clicking the "Allow" button, my client's phone display's animated instructions on how to start broadcasting the phone's screen.  However, in othre client's phones, instead of the animated instructions, a simple button is displayed that says "Start Broadcast".

Pressing this "Start Broadcast" button is much simpler and easier to remember for most clients.  So, I need the animated instructions to go away and be replaced with the simple "Start Broadcast" button.

Does anyone know under what conditions these different behaviors occur, or how to force the simpler "Start Broadcast" behavior?

Thank you

1 Reply
Posted by Moderator Moderator

Re: QuickSupport Start Broadcast Button Problem

Hello @kenttowns

Thank you for your feedback. 🙌

The display of the Start Broadcast depends on the hardware that is used and cannot be changed/customized.

I thank you in advance for your understanding. 🙏



French Community Moderator
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