Remote Control on Samsung Note 9

I just got the Note 9 and accepted Knox activation and I can't get TeamViewer to connect - perpetual "connecting to..." on my computer screen, while the phone acts like it's connected. I installed both QuickSupport and TeamViewer Host.

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Accepted answers

William_L

Hi everyone,

Thank you for your patience.

We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.

QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kd

These versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsung

Can users please try this with the Samsung Note 9's and report the result here?

William

All comments

William_L

Hi everyone,

Thank you for your patience.

We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.

QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kd

These versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsung

Can users please try this with the Samsung Note 9's and report the result here?

William

mogz

Great! Works for me. Samsung Note 9 on latest updates. (European version).

kev300

Yep, same problem on my note 9 as well. Hoping for a fix soon

scethew

Thanks a lot!

I have installed both the QuickSupport app as well as the samsung add-on.

So far it seems to work smoothly....

Southern

Installed three of them one by one. Works perfectly! Thanks for your support.

screen317

Same problem here. "Connects successfully" then gets stuck on the blue remote control screen "Connecting to..."

Seems they need to update it for the Note 9...

JohnnyD

Same problem with my note 9. I called Samsung support and got no help at all!

Southern

Knock! Kncok! Is anyone there? Are you are aware of the problem? Is it being fixed? When it is planned to submit the fixed version? Can some authority give an information to satisfy our curiosity?

Sevaron

I tried this and it did not work for me, tried uninstalling it completely and restarting the phone and it did not work. .

mogz

Same here. Samsung Note 9 with latest Android / patches 18.09.18

Sevaron

Finally got it working.

AdrianaM1

Working here! Thank you!

Morten_V

This problem is also on Samsung XCover 3 running latest Android 8.1 update.
Installed the TeamviewerQS.apk file linked to, and installed addon. It then works as expected.

Rhyknowscerious

This fixed mine too. Thank you!

Ballpaulmo

Anyone can tell how to remote control on note 9 since screen off

jdrch

This worked. Thanks so much!

Ballpaulmo

Hi Southern,
When you connected the device, does it show the navigation bar on your computer?
I have the issue with the navigation bar problem, it doesn't show on it, and I can control the device with screen off.

MortNoire

files are no longer availabel :-(

baluzen

Still Doesnt works on Samsung Note 9

redbob1985

@William_L can you please reupload these versions? I have note 9 with the latest updates, but I cannot get teamviewer host to login at all and have a log showing as much.

I hope you can give us fresh links so we can download these apks again. Thanks

gigglepot

Hi William - where are the links for these files. Thanks Ian

Ballpaulmo

Hi mogz,
Can you tell me how to remote the note 9 after screen off? I was connected but cant wake the note 9 with a screen off.