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Posted by chrisuk

Special access setting?

New to Teamviewer.  I have installed the application on my laptop.  I'm trying to connect to an Android device (brand new moto G7).  I'm able to "connect" successfully, but I'm running into a problem when trying to initiate the remote access request.  The phone comes up with a dialogue box that says "please permit special access setting for this app in the upcoming screen".  The options given are "cancel" and "open setting".  When you click on "open setting" it simply reverts back to the previous screen (rather than actually opening any settings)., and I immediately get the message on my laptop that the partner has rejected the request.  Help?!