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Highlighted
Posted by
Digon

can't connect from mobile phone to new laptop

I am using free version and have been able to connect from my mobile phone to my laptop without a problem. I am replacing the laptop with a new one, but I am not able to connect my mobile phone to the new laptop. Is it possible McAfee Virus software is preventing it?

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Digon
Solution

Re: can't connect from mobile phone to new laptop

All is working fine now. I just had to transfer my perpetual license to the new laptop.

Thanks!

View solution in original post

3 Replies
Posted by Moderator Moderator
Moderator

Re: can't connect from mobile phone to new laptop

Hello @numpdog,

Thank you very much for your message. 🙌

We need to know more about the problem you are having. Could you please explain it in a little bit more detail? Did you receive an error message and if so, what did it say? 🕵️‍♂️

Thanks in advance!

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
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1 Reply
Highlighted
Posted by
Digon
Solution

Re: can't connect from mobile phone to new laptop

All is working fine now. I just had to transfer my perpetual license to the new laptop.

Thanks!

View solution in original post

Highlighted
Posted by
Digon

Re: can't connect from mobile phone to new laptop

I thought I was using the free version when I connected from mobile to laptop before, but it wasn't. Once I realized that and transferred the license key to my new laptop, mobile to laptop connection worked fine. I did have to call tech support to verify which license key was the correct one to use.