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Posted by Shahid1k
Digon

Black Screen after Windows 10 update

Dear Support,

I have a HP spectre laptop Windows 10 and over the weekend, i noticed a black screen on connection to work PC (Win 7 Pro). I then tried logging to a different teamviewer client and black screen appears again. It transpires it appears on each client pc. I have licenced TV 13 installed and would appreciate any help.

Ive tried logging from a win 8 laptop and it works fine - just not with the Win 10 laptop. I've uninstalled and reinstalled and still same problem.

Thanks

Shahid K

 

6 Replies
1 Accepted Solution

Accepted Solutions
Posted by Shahid1k
Digon
Solution

Re: Black Screen after Windows 10 update

Solved: I updated the intel driver and miraculously it then worked perfectly!

Also you may try lowering the screen resolution too and re check.

Regards

Shahid

View solution in original post

6 Replies
Posted by deVchan
Henagon

Re: Black Screen after Windows 10 update

Hello,

im also on W10 with the same problem since the last windows update :(

ANy progress so far? I allready tried to upadte the graphic drivers ans aldo .NET Framework but nothing did fix this issue so far for me.

BR

PS: Im on an HP Elitebook 820  G1

Posted by deVchan
Henagon

Re: Black Screen after Windows 10 update

Posted by Shahid1k
Digon
Solution

Re: Black Screen after Windows 10 update

Solved: I updated the intel driver and miraculously it then worked perfectly!

Also you may try lowering the screen resolution too and re check.

Regards

Shahid

View solution in original post

Posted by deVchan
Henagon

Re: Black Screen after Windows 10 update

did not work for me :-/
Posted by Shahid1k
Digon

Re: Black Screen after Windows 10 update

Have you tried screen refresh in the TV banner view options? 

I attempted to roll back intel graphics driver and then updated the driver again - now updated to 17/10/17 - version 22.20.16.4836 (HD Graphics).

S

 

Posted by mylifestylestar
Electron

Re: Black Screen after Windows 10 update