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Posted by inovateam
Digon

Blank screen or Fuzzy screen

I've described my issue (with printscreen image and report) in the #2813949 ticket.

Since the update to the new version (12) I can'g give any kind of support to some customers because I cannot see the host screen (it's blank or fuzzy).

It's important. Please anser me.

Best Regards,
José Ferreira - InovaTeam

6 Replies
2 Accepted Solutions

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Blank screen or Fuzzy screen

Hi inovateam!

This behavior is was a bug in the version 12 Beta. You can also look at the post Teamview version 12.0.70002 Beta using grayscale issue (not working) 

We published a new version 12 in which this bug should be fixed -  please update TeamViewer.

Cheers,

Julia

Julia
Senior Support Engineer - 2nd level Support
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Posted by inovateam
Digon
Solution

Re: Blank screen or Fuzzy screen

The update solves the problem.

Thank you!

6 Replies
Posted by mLipok
Heptagon

Re: Blank screen or Fuzzy screen

To solve this problem I use "Optimize for quality" or "Optimize for speed" button.

This change current screen to proper quality.

Regards,
mLipok , AutoIt MVP

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Posted by G-Rega
Photon

Re: Blank screen or Fuzzy screen

Not a good solution. The picture is a little bit better, but still at least a half of screen is not OK.

Posted by mLipok
Heptagon

Re: Blank screen or Fuzzy screen

With one case I had the same problem (my solution wont work), but after closing connection and opening again + using my solution this was succesfully fixed.

To other members who confirm alredy by pressing "Me too": please confirm if my solution works or not in your case.

Regards,
mLipok , AutoIt MVP

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Posted by inovateam
Digon

Re: Blank screen or Fuzzy screen

Thanks for the answer but I'm afraid your suggestion it's not enough to solve the problem.
With the v11 we don't have any problem...
It's possible to downgrade?...

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Blank screen or Fuzzy screen

Hi inovateam!

This behavior is was a bug in the version 12 Beta. You can also look at the post Teamview version 12.0.70002 Beta using grayscale issue (not working) 

We published a new version 12 in which this bug should be fixed -  please update TeamViewer.

Cheers,

Julia

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by inovateam
Digon
Solution

Re: Blank screen or Fuzzy screen

The update solves the problem.

Thank you!