Announcements

We are happy to announce the launch of
TeamViewer Web Monitoring! 

⇒  Learn more here ⇐

Highlighted
Posted by
Henagon

Can not install VPN

I have used Teamviewer since version 10. I have been using the vpn service for a year+. When I updated/iupgraded to version 13, I lost the vpn service. I am using an up to date version of Windows 8.1. I cannot install it, even after completely uninstalling and file deleting Teamviewer fromthe computer. When I try to install, I get an error message of "A problem occured during installation. The Teamviewer VPN adapter was NOT installed successfully installed on your system." The logs show 


2017/12/02 12:26:15.940 5396 4152 G2 QueryVideoDevices: found dshow device 1: USB2.0 UVC HD Webcam
2017/12/02 12:33:54.825 5396 4152 G2 QueryVideoDevices: found dshow device 1: USB2.0 UVC HD Webcam
2017/12/02 12:33:54.827 5396 4152 G2 Direct3D9RenderDevice: Using Intel(R) HD Graphics Family, Device: \\.\DISPLAY1, Driver: igdumdim32.dll (10.18.10.3345), DeviceIdentifier: {D7B78E66-4956-11CF-E27E-1733B4C2C735}
2017/12/02 12:33:54.828 5396 4152 G2 RenderDeviceWrapper: DirectX rendering activated.
2017/12/02 12:33:54.999 2696 4740 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:33:54.999 5396 4152 G2 PrinterDriverInstaller::IsInstalled: result = 1
2017/12/02 12:33:54.999 5396 4152 G2 PrinterDriverInstaller::IsInstalled: result = 1
2017/12/02 12:33:55.015 5396 4152 G2 PrinterDriverInstaller::IsInstalled: result = 1
2017/12/02 12:34:02.305 2696 1644 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:02.307 2696 236 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:02.319 5396 4152 G2 DriverIsWHQLSigned: valid Microsoft certificate found.
2017/12/02 12:34:02.319 5396 4152 G2 ProcessTools: InstallVPNAdapter(): Inst 1, RegWFSO_ok 1, args: --inf C:\Users\1001WO~1\AppData\Local\Temp\TeamViewer\{D77BCEA9-4787-4852-B2AE-6DECFCAE24E9}\TeamViewerVPN.inf --id TEAMVIEWERVPN
2017/12/02 12:34:02.324 2696 4784 S0 CToken::GetSystemToken() set session 2
2017/12/02 12:34:02.324 2696 4784 S0 InterProcessNetwork: Loader process started, pid = 6204
2017/12/02 12:34:02.356 6204 6692 L64 Loader started with: "C:\Program Files (x86)\TeamViewer\tv_x64.exe" --action install --log C:\Program Files (x86)\TeamViewer\TeamViewer13_Logfile.log --event Local\DriverInstallFinishEvent_VPN --inf C:\Users\1001WO~1\AppData\Local\Temp\TeamViewer\{D77BCEA9-4787-4852-B2AE-6DECFCAE24E9}\TeamViewerVPN.inf --id TEAMVIEWERVPN
2017/12/02 12:34:04.088 6204 6692 L64 CDriverInstaller::Update(): UpdateDriverForPlugAndPlayDevices() failed 3758096966
2017/12/02 12:34:04.088 6204 6692 L64 Install failed -536870330
2017/12/02 12:34:04.088 6204 6692 L64 CDriverInstaller: Event set
2017/12/02 12:34:04.088 5396 6472 G2 ProcessTools: InstallVPNCallback(): Inst 1, tOut 0, vOb 1, vEv 1, cmd 539600199
2017/12/02 12:34:04.088 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:04.603 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:05.119 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:05.635 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:06.150 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:06.666 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:07.181 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:07.697 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:08.213 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:08.728 2696 4784 S0 QueryVPNRegKey: Subkey 'SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties' (20) has no 'MatchingDeviceID' entry. Continuing...
2017/12/02 12:34:08.728 2696 4784 S0!! DriverConnector::PostInstallInit: QueryVPNRegKey failed
2017/12/02 12:34:08.728 5396 4152 G2!! ProcessTools: ShowVPNInstallationStatusToUser(): errorState=InstallationDriverNotFound isInstallation=1
2017/12/02 12:34:08.760 5396 4152 G2 PrinterDriverInstaller::IsInstalled: result = 1
2017/12/02 12:35:09.180 5396 4152 G2 PrinterDriverInstaller::IsInstalled: result = 1
2017/12/02 12:35:09.195 5396 4152 G2 QueryVideoDevices: found dshow device 1: USB2.0 UVC HD Webcam

I have tried with my antivirus turned off and on. I have reinstalled Teamviewer 3 times trying to fix this. Thank you for any help you can provide

 

Matthew

6 Replies
Highlighted
Posted by
Photon

Re: Can not install VPN

I am having the same issue on Windows 10. I even deleted all TeamViewer items from the registry and reinstalled with no success.
Highlighted
Posted by
Henagon

Re: Can not install VPN

I´m having the same problem. Any solution?

Highlighted
Posted by
Photon

Re: Can not install VPN

I have the same problem in a windows server 2012 r2 , same message! No solution yet


@turce wrote:

I´m having the same problem. Any solution?


 

Highlighted
Posted by
Henagon

Re: Can not install VPN

Windows 10 TV 9 same problem.

A problem occurred during installation

The teamviewer vpn adapter was not installed successfully on your system

Would be nice to have a wrokaround from the TemViewer support on this! In know it's an old version but i still paid for it!

Highlighted
Posted by
Henagon

Re: Can not install VPN

Tried to install on fresh Windows 10 same problem.

Then tried to install on Windows 7 and success. The only problem is that i am not using Windows 7 antwhere so its useless.

TeamViewer 9 VPN feature will not work on Wondpws 10.

Posted by
Photon

Re: Can not install VPN

Windows 10 Enterprise Teamviwer not intallet.

Help you?


@jacemdom wrote:

Tried to install on fresh Windows 10 same problem.

Then tried to install on Windows 10 and success. The only problem is that i am not using Windows 9 antwhere so its useless.

TeamViewer 9 VPN feature will not work on Wondpws 10.