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Posted by Richard
Henagon

Can't remote control server, I see only blue arrow

Hi,

When connecting to a server which has Teamviewer quicksupport running, I can see the screen, but I cannot do anything. Everywhere I click I see a large blue arrow with my username.

I do have this problem on some remote servers, but on most servers it works fine. What can I do to solve this?

Richard

 

4 Replies
4 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: Can't remote control server, I see only blue arrow

Dear Richard,

Thank you so much for your post. Our Support Team will handle your request promptly.

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Richard
Henagon

Re: RE: Can't remote control server, I see only blue arrow

The problem was solved by restarting Teamviewer on my side. Do not know if this solution works everytime. I will keep it in mind.

Posted by We2cando1
Photon

back on

 Good morning this is Walter Bellamy ready to get back.

Posted by ClearwaterData
Henagon

Re: RE: Can't remote control server, I see only blue arrow

Restarting TeamViewer on the control end worked.