Can't remote control server, I see only blue arrow

Richard

Hi,

When connecting to a server which has Teamviewer quicksupport running, I can see the screen, but I cannot do anything. Everywhere I click I see a large blue arrow with my username.

I do have this problem on some remote servers, but on most servers it works fine. What can I do to solve this?

Richard

 

Patty_1

Re-starting TeamViewer on the control end has NOT worked for me ....very frustrating....any solutions out there?

Pat