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Posted by public-profile
Henagon

Change TeamViewer ID on clone

When I clone our PC image to a new PC it will get the same TeamViever ID as the original source. How can I make TeamViewer get a new ID for the cloned PC?

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Change TeamViewer ID on clone

Hi public-profile,

Depending on the operating system we have the following solutions:

Windows:

If you have the same ID on Windows devices, we need the logfiles of the computers with the same ID and the exact number of the clones. We will create a registry-file for you which will help giving a unique ID to every computer. You can send us the logfiles over submit a ticket on our homepage. Please be aware, that EVERY clone needs a registry-file and you cannot use one registry-file on several machines.

We recommend you to work with SysPrep to avoid cloned IDs on Windows machines.

Mac:

On Mac computers you just have to uninstall TeamViewer on BOTH machines.

Please follow the instructions below to completely remove TeamViewer from your Mac:

  1. Open the TeamViewer application.
  2. Click on TeamViewer on the top left corner.
  3. Go to Preferences\Advanced and scroll to the bottom of the panel.
  4. Once there, you will find the Un-install button which will allow you to do just that.

Make sure you check the option “Also delete configuration files".

After that you can install TeamViewer on both Macs again and every computer should have its own ID.

I hope this could help you.

Julia

Julia
Senior Support Engineer - 2nd level Support
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23 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Change TeamViewer ID on clone

Hi public-profile,

Depending on the operating system we have the following solutions:

Windows:

If you have the same ID on Windows devices, we need the logfiles of the computers with the same ID and the exact number of the clones. We will create a registry-file for you which will help giving a unique ID to every computer. You can send us the logfiles over submit a ticket on our homepage. Please be aware, that EVERY clone needs a registry-file and you cannot use one registry-file on several machines.

We recommend you to work with SysPrep to avoid cloned IDs on Windows machines.

Mac:

On Mac computers you just have to uninstall TeamViewer on BOTH machines.

Please follow the instructions below to completely remove TeamViewer from your Mac:

  1. Open the TeamViewer application.
  2. Click on TeamViewer on the top left corner.
  3. Go to Preferences\Advanced and scroll to the bottom of the panel.
  4. Once there, you will find the Un-install button which will allow you to do just that.

Make sure you check the option “Also delete configuration files".

After that you can install TeamViewer on both Macs again and every computer should have its own ID.

I hope this could help you.

Julia

Julia
Senior Support Engineer - 2nd level Support
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Posted by Michiel
Henagon

Re: Change TeamViewer ID on clone

Not sure if i can post links to third party programs, but i found a tool that automatically changes your TV ID. All you need to do is :

- run it, wait, restart and done. Why doesn't Teamviewer have these tools at the ready.

Posted by TeamViewer Staff
TeamViewer Staff

Re: Change TeamViewer ID on clone

Dear Michiel,

Thank you for your message.

Since we do not know what these tools will change on your computer, we do not recommend you to use them. The best way is to contact us and we will help you without changing something on your computer.

Cheers,

Julia

Julia
Senior Support Engineer - 2nd level Support
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Posted by jradwan
Digon

Re: Change TeamViewer ID on clone

I've had to leave TeamViewer out of my PC images because of this. So I just have to install the client AFTER imaging the PC so that the TV ID generated is unique. I agree it would be nice to have a supported method to do this without having to resort to "hard coded" registry files.

Posted by Michiel
Henagon

Re: Change TeamViewer ID on clone

Thank you for the reply,

The fun thing was that this happened 2 work days later.  (Installed at customer on Friday, next system was installed/prepared on Tuesday.

The first system was already at a customer, teamviewer was working because i used it next Monday. (Teamviewer is installed on the spot and then added to a group on location due to sometimes wlan/wired connection being used and ID changing?!).

The second system was prepaired 2 days later (no Teamviewer in image) installed. When using teamviewer we got a wrong password notice, and couldn't connect to the system. Then when i searched the ID my previously added system/group had the same ID as the new system. After changing the ID on the system that was still at the company we were still unable to connect to the old system.

I don't know what went on in this case but it was fishy.

Posted by JohnEDee
Henagon

Re: Change TeamViewer ID on clone

I cloned a Mac and am getting identical TeamViewer IDs on both.  Uninstalling (including deleting config files) on both systems and then reinstalling doesn't seem to be working in TeamViewer 12 (that, and other methods that I found online, did work in TV11 and previous versions).  Is there something more that needs to be done now?  I understand that TV changed how it assigns IDs in v12, so maybe there's more to do now after cloning.

Posted by ChrisBosh
Photon

Re: Change TeamViewer ID on clone

This doesn't work as of today I have installed v. 12.0.72

Do you have other options for this version?

Posted by vbuster
Photon

Re: Change TeamViewer ID on clone

Hi Julia

The only comment I would add with MAC v12.0.7 would be to skip addiding an unattended password during the reinstall and configuring this later.  I found that addining an unattended password I would have the same access code, again even though I checked the delete data box.

Thanks

 

Posted by TomSchmidtAlmco
Henagon

Re: Change TeamViewer ID on clone

Did this problem just start with a recent version of Teamviewer 12 for WIndows?  In the past I would uninstall (removing all settings) and reinstall and that would issue a new ID on the cloned system.  That no longer seems to be the case.

Posted by lukos86
Photon

Re: Change TeamViewer ID on clone

This solution doesnt work on Team Viewer 13 on Mac

Highlighted
Posted by davidroynelson
Photon

Re: Change TeamViewer ID on clone

This query is not solved as the solution does not work with Teamviewer 13. So far there is no way to resolve cloned IDs without altering your registry...

1 Reply
Posted by sisalu_suporte
Photon

Re: Change TeamViewer ID on clone

where do you get the client id in windows registry in teamviewer 13 ? 

Posted by thomas31137
Henagon

Re: Change TeamViewer ID on clone

I still have the same problem with my two macbooks. I have uninstalled on both computers teamviewer exactly after the described instructions, but without success.
what else can I do?

Posted by MJC130
Electron

Re: Change TeamViewer ID on clone

I always thought TeamViewer worked from mac address.  Have hte same issue where we are deploying multiple phones into the field.  ONce one phone is configured, we then backup and restore to all other phones.  Thought the number looked familiar.  I guess our bonus is the user will only ever activate the teamviewer when they need help, but then getting them to close again so the next muggins can gain support is an issue.  Our only solution will be to force the device to restart to close the teamviewer.

Running latest V13.

Posted by S_Mueller
Digon

Re: Change TeamViewer ID on clone

I find it a little disturbing, that such a high-end product like TeamViewer leaves its customers alone when it comes to cloning operation systems.

We're a small company that bought your product to remote support our delivered industrial systems. Your only official supported way - sysprep - is no option for us because it would be way too much effort as we only deliver a small number of systems. On the other hand it would be a really unneccessary effort to install TeamViewer at each system after restoring the image to it.

So my current solution should be, to spam you with tickets for every delivered system to change the id???

I would prefer that - at least for your business customers or at request - you provide a separate tool or inbuild mechanism that enables us to set TeamViewer into an 'generate-new-id-at-next-start'-state right before the disk image is made.

I am of course aware of the fact that this shouldn't be used carelessly.

I'm amazed by the big steps TeamViewer has gone in the last years, but as I said is providing remote support an essential part for our company. So if there is no doable solution we have to switch to another product that can handle cloning properly.

Sebastian

Posted by TomSchmidtAlmco
Henagon

Re: Change TeamViewer ID on clone

I too am a small company and we have 2 licenses of Teamviewer which is a big expense every year.  We also clone systems frequently, we are a mfg company and have approx 20 computers on our production floor that we insure are all the same hardware so we can clone systems and have the same issue with TeamViewer each time we reclone the system.  Using the MAC address would be a great solution, however then if you use wireless sometimes and wired other times I can see an issue with that as well.  Not sure best solution but I am not the programmer.

Posted by Rene4
Henagon

Re: Change TeamViewer ID on clone

I have the same problem with ethOS 1.3.1

Can you help with this as well?

Rene

Posted by Man3000_Support
Electron

Re: Change TeamViewer ID on clone

Why is this done so easily on Mac yet, windows is so complicated to resolve?

Posted by josepv7
Photon

Re: Change TeamViewer ID on clone

Dear Julia, I have the same problem, on a cloned mac, I cannot change Teamviewer ID, after reseting teamviewer, including deleting configuration files, and even reseting all the mac.

can you help me?

my mac is working with High Sierra OS

 

Posted by paddymacman
Henagon

Re: Change TeamViewer ID on clone

You might be interested to know the given solution does NOT work on Mac either :-/

Posted by Shanks
Neutron

Re: Change TeamViewer ID on clone

Yeah, this still is not working. This seems to go as far back as 2016... surely in the new TeamViewer version you should have resolved this. 

Also, having this listed as SOLVED is misleading an not at all accurate. This solution does not work for Mac. 

Uninstalled with removing config files on both. Reinstalled after rebooting... same issue. 

Posted by paddymacman
Henagon

Re: Change TeamViewer ID on clone

I got this to work in the end. What seemed to make the difference was to boot the Mac from another external drive (not booting from the cloned drive). 

I had previously followed the instructions about removing all of the TeamViewer preferences on the main (cloned) drive to no apparent avail.

However when I booted from my external drive and launched TeamViewer it acquired a new ID.

When I then booted from the main (cloned) drive again, it held onto that new ID. 

Maybe you could try that and let us know.

Guy

Posted by edgar2
Digon

Re: Change TeamViewer ID on clone

In my case, I followed the procedure proposed by Julia above, but only for the second Mac.
The latter received a new id, and the first kept his.
(macOS Mojave 10.14.5)