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Posted by brettdavis4
Digon

Connecting to a machine that is running TeamViewer 12?

I'm working on converting an application.  The exisitng application is on a VM with Teamviewer on it.

For a while, I was able to connect to it just fine.  However, this week whenever I connect, I keep this error message:

The remote teamviewer is running an old version which is out of date. Therefore you cannot connect to this Version anymore.

I was running version 14.  I tried uninstalling and reinstalling version 12.  That didn't work.  I got another machine that wasn't running TV and installed version 12 and I'm still getting an error.  The IT guy at the other company doesn't want to upgrade to 

4 Replies
2 Accepted Solutions

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Connecting to a machine that is running TeamViewer 12?

Hi @brettdavis4 ,

Thank you for your post.

Do you have a license in a certain version that you use or are you a free user?

If you are a free user - we’re asking our free users with older versions of TeamViewer to update to the latest version in order to continue using the software. The latest version is currently TeamViewer 14 (on both sides)

If you have a license for a certain version - please downgrade all your software to the respective version. 

Hope this will be helpful.
Best regards,
Yuri

 

View solution in original post

Posted by brettdavis4
Digon
Solution

Re: Connecting to a machine that is running TeamViewer 12?

Hello Yuri,

I'm using the free version.  The machine that I'm trying to connect to is currently using a licensed version of TeamViewer 12.

Do I need to have a license to get away from this issue?

 

Thanks,

Brett

View solution in original post

4 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Connecting to a machine that is running TeamViewer 12?

Hi @brettdavis4 ,

Thank you for your post.

Do you have a license in a certain version that you use or are you a free user?

If you are a free user - we’re asking our free users with older versions of TeamViewer to update to the latest version in order to continue using the software. The latest version is currently TeamViewer 14 (on both sides)

If you have a license for a certain version - please downgrade all your software to the respective version. 

Hope this will be helpful.
Best regards,
Yuri

 

View solution in original post

Posted by brettdavis4
Digon
Solution

Re: Connecting to a machine that is running TeamViewer 12?

Hello Yuri,

I'm using the free version.  The machine that I'm trying to connect to is currently using a licensed version of TeamViewer 12.

Do I need to have a license to get away from this issue?

 

Thanks,

Brett

View solution in original post

Posted by efect2000
Digon

Re: Connecting to a machine that is running TeamViewer 12?

as free user you should update to v14 or use other free product. use google.

Posted by brettdavis4
Digon

Re: Connecting to a machine that is running TeamViewer 12?

Unfortunately, the free version of 14 and 12 hasn’t worked for me. I tried google and I couldn’t find an answer and that’s why I’m asking here.