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Posted by alcomcomputing
Digon

Custom QuickSupport Direct Download link 404 not found

I have a weird think happening with my custom quick support.

I have created a Custom QuickSupport module that has my logo and branding. I can download it from my custom link [URL removed by Moderator] which works well. However, I would prefer to have a direct download link to the QuickSupport module on my website and not redirect to the teamviewer website first. So from the above link I copied the direct download URL:

[URL removed by Moderator]

That works for a day and then it produces 404 file not found error the next day.

The only way to fix the 404 not found error is to visit [URL removed by Moderator] then the direct link works again for the rest of the day.

What am I doing wrong, why does the file expire? Both URLs stay the same and there is no change.

7 Replies
7 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Custom QuickSupport Direct Download link 404 not found

Hello @alcomcomputing,

Thank you for your post.

This would require a closer look at your use case and TeamViewer license.

Could you please reach out to our support team directly or submit a ticket?

Thanks in advance!

Josh P.
Senior Moderator

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Posted by alcomcomputing
Digon

Re: Custom QuickSupport Direct Download link 404 not found

Thank you for your help. I have submitted a ticket as requested.

Posted by alcomcomputing
Digon

Re: Custom QuickSupport Direct Download link 404 not found

Update: I've had acknowledgement that an administrator will investigate. So far no solution or explanation has been offered.

Posted by alcomcomputing
Digon

Re: Custom QuickSupport Direct Download link 404 not found

Answer from Teamviewer Support:

At the moment downloading from the "direct" link is not possible and we can not offer any workaround for this.

You can only use the standard [url] 

I will forward your suggestion to our product management. Such ideas are always welcome, although I can not promise when or if this Feature will be implemented, as the decision is based on public demand. Nevertheless, your feedback is very important to us as we want to continue to develop TeamViewer based on our user's needs and demands. We will be happy to inform you about realization of this feature.

:smileysad:

Posted by Community Manager
Community Manager

Re: Custom QuickSupport Direct Download link 404 not found

HI @alcomcomputing

Thanks for keeping us updated in this case! This is very much appreciated.

All the best, Esther

Posted by Ogge_Swe
Photon

Re: Custom QuickSupport Direct Download link 404 not found

This worked well in earlier versions. Seems like it stopped working from version 12.

It's very important that our endusers just get the filedownload instead of being redirected to teamviewer site.

Please solve this issue ASAP

Posted by DomLan
Heptagon

Re: Custom QuickSupport Direct Download link 404 not found

Hi @alcomcomputing,

I hope to help you get around this problem, without creating problems with the logic provided by TeamViewer.
It should be possible to reach your goal by calling in a separate and hidden frame the specific link content for get.teamviewer.com/xxxxxxxx

It's just a snippet, to be sweetened....

<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml" >
<head>
<title>DEMO</title>
</head>
<body>
<div>
<a onclick="downloadIframe()" style="cursor:pointer;">download</a>
</div>
</body>
<script>
function downloadIframe(){
var frameId = 'test';
var url = 'https://get.teamviewer.com/YourHintHere';
var iframe = document.getElementById(frameId);
if (iframe != null) { iframe.parentNode.removeChild(iframe) }

iframe = document.createElement('iframe');
iframe.id = '';
iframe.setAttribute('style', 'display:none');
iframe.src=url;
document.body.appendChild(iframe);}
</script>
</html>

Say hello to the city of Aylesbury for me ;-)

Regards

Domenico Langone
MCSD: App Builder