Posted by HelpdeskHoogend
Digon

Customer installed TV 12, and ID pops up with 10 digits????

and using this 10 digit number does not give conection... What can be the cause?Greetings KlaasTV image2.jpg

6 Replies
Posted by Community Manager
Community Manager

Re: Customer installed TV 12, and ID pops up with 10 digits????

Dear HelpdeskHoogend,

Thank you for this question!

I would like to give you an answer on this:

October, 27th 2015 marked a huge milestone in TeamViewer’s history: TeamViewer has been activated on more than 1,000,000,000 devices worldwide. This causes, that more and more devices are getting a 10 digit TeamViewer ID.

See also our Blog post from this day and the video below:

I hope, this information is helpful :-)

Best,

Posted by Community Manager
Community Manager

Re: Customer installed TV 12, and ID pops up with 10 digits????

And regarding the connection:

What happened exactly? Did you get an error message?

Posted by HelpdeskHoogend
Digon

Re: Customer installed TV 12, and ID pops up with 10 digits????

when using the 10 digits it says try to connect, and then after a 20 seconds say TV is not active on other side.

No connection possible. But on side itself it said nothing, only that Teamviewer was online...

Klaas

Highlighted
Posted by Community Manager
Community Manager

Re: Customer installed TV 12, and ID pops up with 10 digits????

Do you have the latest version of TeamViewer 12 (v12.0.72365) on both computers?

2 Replies
Posted by HelpdeskHoogend
Digon

Re: Customer installed TV 12, and ID pops up with 10 digits????

yes version are the same and 12.0.72365 (client instaklled only a few minutes before calling me, I have 12 allready for a few week now)

 

Posted by HelpdeskHoogend
Digon

Re: Customer installed TV 12, and ID pops up with 10 digits????

I will wait with that till i get a new session  with 10 digits....