Extra character at the end of the ID

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pereiranr
pereiranr Posts: 1
edited May 2023 in General questions

I am trying to connect to a remote computer but when i put the id and try to conect, Teamviewer is returning the message that the ID does not existe and presents me the id with an extra "A" letter that i did not introduce.

 

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  • Giovanni
    Giovanni Posts: 49 [Former Staff]
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    Dear @pereiranr

    thank you for your message.

    Can you double-check the ID of the remote machine? Can you post here a screenshot of the ID from the client on the remote machine?

    Thank you very much.

    Giovanni

    Giovanni
    Senior Enterprise Solutions Engineer

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