Posted by pereiranr
Photon

Extra character at the end of the ID

I am trying to connect to a remote computer but when i put the id and try to conect, Teamviewer is returning the message that the ID does not existe and presents me the id with an extra "A" letter that i did not introduce.

 

1 Reply
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Posted by TeamViewer Staff
TeamViewer Staff

Re: Extra character at the end of the ID

Dear @pereiranr

thank you for your message.

Can you double-check the ID of the remote machine? Can you post here a screenshot of the ID from the client on the remote machine?

Thank you very much.

Giovanni

Giovanni
Enterprise Solutions Engineer

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