Announcements

Would you like to co-innovate with us? If so, we’d like to invite you to become product development partners with us. Read more about it in our announcement Launch of the TeamViewer User Focus Program

Highlighted
Posted by TobiasB
Henagon

Free users limited access to old versions

When reading https://community.teamviewer.com/t5/Announcements/Updating-to-the-latest-and-greatest-version-of-Tea... I'm worried, what this means for free users needing to access older OS versions like Mac OS X 10.6 where the max. availabe TeamViewer version is 9 according to https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141 - Will it not be possible to connect from TV 14 to TV 9 after June 18th, 2019?

9 Replies
1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Free users limited access to old versions

Hi @TobiasB

Thanks for your post.

As some outdated operating systems are not compatible with TeamViewer 14, you may not be able to use TeamViewer any longer on these specific devices.

This is something we carefully considered, and we took a keen look at the numbers before making this decision. In any case, the few operating systems that are not supporting TeamViewer 14 are not even supported by the manufacturer itself for a long time.

According to Apple's support page, you are still able to update your OS from Snow Leopard for free to El Capitan. This would allow you to continue using TeamViewer also on this device.

Thanks and all the best,

Esther

9 Replies
Posted by Community Manager
Community Manager
Solution

Re: Free users limited access to old versions

Hi @TobiasB

Thanks for your post.

As some outdated operating systems are not compatible with TeamViewer 14, you may not be able to use TeamViewer any longer on these specific devices.

This is something we carefully considered, and we took a keen look at the numbers before making this decision. In any case, the few operating systems that are not supporting TeamViewer 14 are not even supported by the manufacturer itself for a long time.

According to Apple's support page, you are still able to update your OS from Snow Leopard for free to El Capitan. This would allow you to continue using TeamViewer also on this device.

Thanks and all the best,

Esther

Posted by TobiasB
Henagon

Re: Free users limited access to old versions

Dear Esther,

thanks for your reply and clarification. As you may imagine, there are reasons why the device in question is still on 10.6 and will remain at that version. Will I'm able to buy a license for TV9 after the cut-off date? Otherwise I'll have to look for an alternative solution. Can anybody of the community recommend a software that still supports controlling 10.6 from a modern OS?

Best,

Tobias

Posted by GavDaniels
Digon

Re: Free users limited access to old versions

I don’t think I have read a bigger load of **bleep** in my life!

Teeamviewer have disabled V9 support purely because it was the last perpetual licence version before they moved to the monthly subscription model in V10. 

There are corporate and MSP that paid $3k plus for the perpetual licences and are still using them rather than paying $2k per year for less features. 

They could easily continue support for the V9 host services in the latest version remotes, but customer support is secondary to revenue streams.

Something they have needed for MANY YEARS is a proper MSP pricing model.

And even Apple understand that while they have upgrades for the operating systems, there are specifics as to why people need to run older versions. It would be to do with specific application or hardware compatibility. And while people can say that a new computer can be under $1k, if it is connected to a specific instrument worth over $50k and newer hardware doesn’t support ISA cards, GPIB interfaces or alike, you stay with older.

Be honest in the reasons. It’s about the revenue your not collecting.

Posted by tv4dje
Henagon

Re: Free users limited access to old versions

Im considering going the Open-Source way...as then there'll be no limits because of greediness from TVs side ;) ...like **Third Party Product** or **Third Party Product**. (and they even dont want us to inform people of other choices who use it for private only and who does NOT want to pay for a service we can get for free...they removed the '**Third Party Product**' ;)

TV was great as long as it lasted...luckily there are others who can take their place..little more setup but that's fine as the price is right ;)

Posted by MacMedix
Henagon

Re: Free users limited access to old versions

There is a lot of old Mac hardware still running daily that is not capable of running an OSX newer than 10.6, and a TeamViewer higher than v9.

When I signed in today to my mother's old iMac my TeamViewer 14 told me I needed to update her TV from 9 to 14. But that is not possible to do!

Even worse, my TeamViewer 14 disconnected me from her after 5 minutes, then banned a reconnection for a few minutes. It was very clear about this.  I do appreciate being told the rules (5 minute limit, then no new connections for a few minutes). But since it is not possible to upgrade her TV9 to anything newer, because it is not possible to upgrade her iMac's OS to anything newer than OSX 10.6.x, the effect is that I am now under great pressure to help quickly before TV14 disconnects me off. As if speaking with your 87 year old mother about computer issues could be sucessfully rushed.

So even though TeamViewer 9 has worked perfectly on her old Mac, the TeamViewer company is now limiting connections to 5 minutes before disconnecting. Ruining helpful software that worked perfectly seems like a very sad political decision, not a functional decision. I tried reverting to TV13, 12, & 11, but all of those versions gave me a 5 minute limit of helping time before disconnect. TeamViewer is no longer backwards compatible with older computers, as it used to be. Very sad day.

Since TeamViewer is now preventing us from helping folks with older computers, we'll need to figure out something with VNC instead.

Posted by GavDaniels
Digon

Re: Free users limited access to old versions

Hey, I feel your pain,

But this is not a policitcal decision, it is a purely financial decision.

They could easily have the older V9 hosts and alike that are registered to an account with a paid licence be allowed to bypass the 5 minute window, and have non registered accounts time out.

Another case of the desire for more money driving the business. Because all clients register with their servers, they can see how many people connect with each version, and see the number of connetions that they are not returning a revenue stream for.

I'd be sure one of their technical people probably raised the idea of allowing longer for registered hosts, but got shot down because the bean counters looked at the $$$

I am also looking for a solution which will be less than the $2kAUD they will want from me next year.

 

Posted by zaphod77
Electron

Re: Free users limited access to old versions

This needs to be fixed.

there are times where i NEED a longer than 5 minute connection to an older device to help the poor person who cant' update their OS.

This is completely unfair. 

PLEASE put in an exception that allows people to connect to old versions if the os does not support the latest.

 

Posted by EmilV
Henagon

Re: Free users limited access to old versions

@GavDaniels 

Teeamviewer have disabled V9 support purely because it was the last perpetual licence version before they moved to the monthly subscription model in V10. 

This is simply wrong information, i have the perpetual 10 version, version 11 and 12 was also for ever.

Posted by Erathos
Electron

Re: Free users limited access to old versions

@ESTER 

No update possible after v9 for my remote computer (macOs 10.7.5). I find this planned obsolescence policy absolutely shameful and discourage me to continue using or promoting Teamviewer. Five minutes connection under persistent alerts  equal zero connectivity. Please explain to me why I am wrong by using old but healthy computer. How can managers shoot themselves in their feet at this point !