Ok, my notebook is set "to do nothing" with the lid closed.
So when I connect I get a black screen, has anyone found any solution to this issue. It's not a likely situation that this would happen to me in real time since if I'm remote I using the notebook. But since I'm at my home location and I have the notebook doing a Cloud backup full I just happened to log onto it and all I get is a black screen
I have 2 desktops on window 10 1803 Pro 1 HP All in one on 8.1 Pro and my notebook Asus G752VW on 10 pro 1803
I'm a fairly switched on user participating in a couple of different support forums
I am also moving over from "Go To My PC" they have priced themselves out of the market for home users like my self that only connect to one other computer at a time, I do my personal finances etc remotely from my SubSea Consulting job.
I haven't found anywhere to set up a profile or signature etc on this forum so far, I'll update it if that is possible?
I'm getting the same thing. It suddenly started happening after a windows update this past week (~May 14, 2018). It was working fine before that - but now, whenever the lid is closed on the remote laptop all I get a black screen. When the lid is open, it works fine. The laptop is all the way across the country, so I have to call a friend to open it whenever I want to log in - very frustrating.
This is not a bug or error unfortunately.
TeamViewer can only display the screen from the remote side if there is a display to show.
Unfortunately, many devices when their screens are off or not connected will simply not generate a display meaning that TeamViewer can only show a blank screen. It is likely that during the update, this has changed as a power saving method.
Long story short, the remote side must be generating a display for you to be able to remote in because we are just mimicking what is available on the remote side.
To fix this, you would need a way to make the remote side generate a display with the lid closed. Even an external monitor or dummy plug would work.
This is also true with "Headless" systems.
Sorry for the hassle,
Thank you Scotty. This is frustrating, since it was working fine till last week when I installed the latest Windows Update. I've verified that the laptop is still set to 'do nothing' when the lid is closed. I have it set so the display doesn't turn off and it never goes to sleep. The system is still responding to the mouse commands, I can click along the bottom of the screen and when my friend across the country opens the lid, I see that the programs along the task bar that I clicked on have launched.
I had the same issue and got it fixed by installing the Teamviewer Display Driver. It can be found here: teamviewer->tools->options->advanced->advanced network settings->install display driver.
Maybe this helps you too.
I am glad you found a solution!
Just note this is not what this driver is intended for.
Changing the driver to any other universal display driver may fix the issue, but you may also not be able to adjust brightness on the laptop.