Posted by Aritu
Henagon

I can't log in to Teamviewer in Windows 10

Hello,

I have Teamviewer installed in my computer with Windows 10 since time ago. When I open Teamviewer, and click to log in, it doesn't do anything, I have to log in "https://login.teamviewer.com", I have to find the customer I need, and then the Contacts window opens, and I can select or find all the contacts. It works, but if I reboot my computer, I must log in again on the web, if I want to use Teamviewer.

Have you ever seen this? Thanks in advance for your help.

ps: the problem began with Teamviewer 11, now I use Teamviewer 12 beta

8 Replies
8 Replies
Posted by Former Staff Jonathan
Former Staff

Re: I can't log in to Teamviewer in Windows 10

Hi Aritu,

Thank you for your post!

Sorry you are having trouble logging into your account. You mentioned "When I open Teamviewer, and click to log in, it doesn't do anything." 

When you open TeamViewer, is your sign in credentials already populated as pictured below?

2016-11-14 15_56_22-TeamViewer sign in.png

 

 

 

 

 

If yes, please try removing the password the entering it again and sign in. This should resolve your issue and if it does please accept this as a solution.

Hope this helps!

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Posted by Aritu
Henagon

Re: I can't log in to Teamviewer in Windows 10

Thank you very much! It works!

Posted by modyeg1980
Photon

Re: I can't log in to Teamviewer in Windows 10

Thanks , worked for me also

Posted by Wolff
Photon

Re: I can't log in to Teamviewer in Windows 10

Darn, didn't work for me.
I get an error message:
"Sign In request failed! The server did not respond. Please try again."
I have tried again but the same error pops up.
Posted by GrahamD
Henagon

Re: I can't log in to Teamviewer in Windows 10

Hi,

I'm having this problem, and clearing and re-entering my password didn't work. I even reset my password on the web, but the Windows 10 client won't log in.

As the OP mentioned, clicking the "Sign In" button does nothing. It becomes disabled for about half a second, then becomes re-enabled, but otherwise nothing happens.

This only started today. Yesterday, the client opened fine. I even tried checking for updates, but it says it's up to date.

Cheers
Graham

EDIT: (SOLVED) I clicked "Connection" -> "Exit TeamViewer". When I started it again and re-typed my password, it let me in. Just in case anyone else has this problem.

Posted by Jen_W
Photon

Re: I can't log in to Teamviewer in Windows 10

Thank you. I clicked Connection -- Exit TeamViewer and mine started working again also.
Posted by Dichotomy
Henagon

Re: I can't log in to Teamviewer in Windows 10

This worked for me too!
Posted by OliH
Henagon

Re: I can't log in to Teamviewer in Windows 10

same here