Not Ready. Please check your connection

CharlieLomax
CharlieLomax Posts: 2
edited May 2023 in General questions

Hi,

I am getting this problem on versions 13,12,11,10

9 and 8 are working ok but because the other machines im trying to connect to are a higher version, it asks to upgrade before being able to connect.

This is what i have done:

I have tested v13 on another laptop to mine and it works fine.

I have flushed my dns settings.

I have uninstalled reinstalled different versions and same version

I have uninstalled my antivirus and that hasnt made a difference as that seemed the only common difference between my laptop and the other

I have tried using both wifi and ethernet. both do not work

My colleagues can work successfully on their own machines

I have tried stopping services and starting services in temaviewer. Also dleting regedit detials.

 

ANY HELP WOULD BE GREAT!!!!

Comments

  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @CharlieLomax,

    you say: "My colleagues can work successfully on their own machines"

    Try to check if you have different settings for proxy system; check also if your traffic is altered by systems like Fiddler or WireShark. Check also your host config file for settings to TeamViewer ips address.

    In any case, take a look at TV's logs: here you can find reasons for unsuccesfully connections.

    Let me know.

    Regards

    Domenico Langone

    MCSD: App Builder

  • Hi,

    Thanks for replying :)

    Why would TV 8 and 9 both work but as soon as I goto V10 to V13 they all dont work?

    If it was my computer, surely it would block all versions?

    Kind Regards