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Posted by
Henagon

Not receiving mail to trust browser

Hello, I have a corporate account that has a payed license but did not get the mail to trust the browser or any device i try to login. When i try to login the browser pops up this: 

To ensure the continued security of your account, you need to first confirm this browser is a trusted device. We have sent you a confirmation email containing a device authorization link. If you don't receive this verification email within a reasonable amount of time, please check your junk or spam folder.

When i look through my mail (inbox, spam, junk) nothing received. and i cannot login to the management console.

Can you please help me with this. I will provide the e-mail address for that account privately when someone from staff reaches out.

Thank you,

Radu Stan

4 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Not receiving mail to trust browser

Hi @Áwake 

Thank you for your post. 

As you said, it would be nice to have the affected email address in a private message. :)

I will then open a ticket for you that my colleagues can invesitgate your case. 

Wish you a great day. All the best,
Natascha

View solution in original post

4 Replies
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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Not receiving mail to trust browser

Hi @Áwake 

Thank you for your post. 

As you said, it would be nice to have the affected email address in a private message. :)

I will then open a ticket for you that my colleagues can invesitgate your case. 

Wish you a great day. All the best,
Natascha

View solution in original post

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Posted by
Henagon

Re: Not receiving mail to trust browser

Hello @Natascha ,

I have sent you the email address in a private message.

Thank you.

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Not receiving mail to trust browser

Hi @Áwake 

Thank you evry much. I already opened the ticket for you. 

Have a great day and a nice week. 

All the best,
Natascha

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Posted by
Neutron

Re: Not receiving mail to trust browser

Hi there!

I have he same issue, and did no longer receive the emails....
-> who can assist me?