Posted by Manuse
Electron

People can't connect to my computer

When people try to connect to my computer they get a Authentication rejected message.

We have tripple checked the password and also created a Fixed Password under options->security->manage additional passwords

We have restarted and shutted down the PC. tried from a different Internet Connection too.

Upgraded to V14 - did not work.

Uninstalled, Restarted and Installed v13 - did not work.

It was working before....

Please help

3 Replies
3 Replies
Posted by Moderator Moderator
Moderator

Re: People can't connect to my computer

Hello Manuse,

Thank you for your message.

I recommend you to restart the TeamViewer service on your device.

-Execute "run", type "services.msc" and press OK

-Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.

 

Cheers

French Community Moderator
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Posted by Manuse
Electron

Re: People can't connect to my computer

Does not work. 

I believe this will do the same as restarting the pc, and that did not work.

Posted by Moderator Moderator
Moderator

Re: People can't connect to my computer

Hello again Manuse,

Thank you for your feedback.

Let's try something else.

On your device, could you please go to Extras → Advanced → Advanced network settings and untick "Use UDP".

And check if it works better ?

Thank you in advance for your reply.

Cheers

French Community Moderator
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