Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Highlighted
Posted by
Henagon

Quicksupport Assign to me showing wrong user account

so we have a corporate license for teamviewer 11. I have created a Custom Quicksupport package. when i have a user goto my link and download and run my custom quickbsupport package it opens on their computer and shows under my quicksupport folder in my teamviewer. I click assign to me and try to connect to the end user. The message will come on their screen but it says its coming from my personal account i believe before we switched to corporate. its not showing my work email here. Any idea how to change this from happending?

1 Reply
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Henagon
Solution

Re: Quicksupport Assign to me showing wrong user account

i was able to get this resolved with teamviewer support, they had remove my personal user name from my account.

View solution in original post

1 Reply
Highlighted
Posted by
Henagon
Solution

Re: Quicksupport Assign to me showing wrong user account

i was able to get this resolved with teamviewer support, they had remove my personal user name from my account.

View solution in original post