Some programs (like Mozilla Firefox) have a blank screen on remote PC

Options
marcelvossen
marcelvossen Posts: 2
edited May 2023 in General questions

Hi there,

When I take over my remote win10 machine from another location I can't see what's in the Firefox browser anymore, all other programs seem fine, but the Firefox pages are just white , even when I know for sure that they are okay on the PC I take over. 

This also happened with Photoshop CC once, but that worked again after re-starting the program, with Firefox stays like this after a reboot. I'm pretty sure though that it did work before the latest updates of Firefox and/or Teamviewer.

What could this be?

Marcel

Comments

  • ianlloyd100
    ianlloyd100 Posts: 1
    Options

    Check thatth e remote screen is not off.  If it's a laptop, if the lid is closed, and screen is off,  then you get a white screen when you remote in....

  • marcelvossen
    marcelvossen Posts: 2
    Options

    Hi there,

    Thank you,

    I do have my screen locked and monitor turned off at home when I take over the PC.

    But why is it not white in the rest of the programs, just in Firefox, I can see the rest of the open programs....

    Marcel

Trustpilot

Categories

This Week's Leaders