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Posted by SHERGENR
Digon

TV Quick Join Host: TV11 , Invitees: TV12 - Problems Connecting

I am a licensed user of TV11.  I often have meetings with people that may have downloaded TV12 (free user).  I have had extreme problems getting them connected.  

I have created a Quick Join  deployment and sent them the link.  Everyone that had a version of TV on their computer had problems connecting.  The only way we got it to work was to  deinstall TV from their local computer.  it took over 30 minutes to get meeting.  Not acceptable.

So here are my questions:

1)  Since I am a TV11 subscriber can I connect to TV11 non-subscribers?

2) Do I need to send a new link to a subsriber each time that I wish to have a meeting with them or Can they use the old QuickJoin link?

3) When I set up my quick join template, should I hard code and re-use the same meeting ID or should I create a new meeting id for each meeting?

4) If someone has a 12 or 10 license, can they use my Quick Join and Quick Support?  

Had I known I was going to have these issues, I might have simply gone with Citrix's product.  

 

1 Accepted Solution

Accepted Solutions
Posted by SHERGENR
Digon
Solution

Re: TV Quick Join Host: TV11 , Invitees: TV12 - Problems Connecting

Since no one from TV corporate must monitor these forums, I will post an update and solution to my issues.  I have successfully deployed my TV11 QuickJoin and QuickSupports with users of Version 12.  

Before asking my client to clik on the link that I have sent them, I ask them to check their "SysTray" (lower right corner) and look for a teamviewer icon.  If the TV Icon is present in the sysviewer it is imperative that you turn this off PRIOR to cliking on the QuickLink.  Ask the client to right clik the TV Icon and select "exit Team Viewer".  After doing so ask them to click on the link and follow the protocol from there...

1 Reply
Posted by SHERGENR
Digon
Solution

Re: TV Quick Join Host: TV11 , Invitees: TV12 - Problems Connecting

Since no one from TV corporate must monitor these forums, I will post an update and solution to my issues.  I have successfully deployed my TV11 QuickJoin and QuickSupports with users of Version 12.  

Before asking my client to clik on the link that I have sent them, I ask them to check their "SysTray" (lower right corner) and look for a teamviewer icon.  If the TV Icon is present in the sysviewer it is imperative that you turn this off PRIOR to cliking on the QuickLink.  Ask the client to right clik the TV Icon and select "exit Team Viewer".  After doing so ask them to click on the link and follow the protocol from there...