Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.
Solved! Go to Solution.
The hotfix is online - you can download the version from our homepage. We also activated the update function within TeamViewer.
Thank you so much for your contribution here.
Go back to working version 13.0.6447 [Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]
there is a new version for Mac OS available. Can you please update to v 13.1.2559 and check if this resolves the issue you have?
Which version of TeamViewer are you running right now?
I am alos having the exact same problem as the others here. I have also uninstalled and re-downloaded the latest version (as of 5 min before posting this message). it doesnt matter what i do i am stuck in a circle. team viewer crashes immedietly after trying to launch it on my mac.
@Estherlatest version from website. Now I am back to V 13.0.6447 which is running without problems.
After deleting the latest TV app and "Teamviewer" directory in ./Library/Application Support/ and restoring 13.0.6447 from timemachine backup it worked again.
TV should immediately provide Version 13.0.6447 for customer download!
thank you for all your messages.
Could somebody that is experiencing this issue do the following:
- Drag and drop the TeamViewer App in the trash and then empty the trash to uninstall TeamViewer
- Please delete all the plist file of TeamViewer
You will find this file under:
Finder | Home directory | Library | Preferences. Here, delete all plist entries of TeamViewer.
Please also remove all entries starting with "com.TeamViewer" from
Please note that on OS X Lion and later, the library folder is hidden.
Here is a simple way to unhide the Library folder on the new Mac OSX Lion:
1) Open a terminal window
2) Type the following command : chflags nohidden /users/”username”/Library
After doing this, you should be able to find the folder under the users directory.
- Once deleted all the plist files download once again TeamViewer from here: https://download.teamviewer.com/download/TeamViewer.dmg and install it.
Please let us know if this is working fine,
thank you for your reply.
Could you please submit a ticket here: https://www.teamviewer.com/en/support/
We would like to check this problem and to find a solution.
Thank you very much,
Joining the club on this, I am having repeated issues of Teamviewer quitting upon launching on my computer. I have cleaned it from the computer multiple times and downloaded all the different versions recommended in this thread and still having these issues.
Your sollution is not working (OS 10.13.3 and TeamViewer - last version as today - March 15, 2018). Also Crash report not opening.
I reinstalled version 13.0.6447 which is working somehow (it starts in more than 40 seconds, not in few seconds like before)
I also attempted the procedure you outlined to no avail.
Is there a way to download the older version to get me running again?
Links to third party pages are not allowed here. It is TM shame to issue this buggy **bleep** w/o link to working previous version.
Try to google it (Temaviewer 13.0.6447 for Mac)
I have a Mac Pro running 10.11.6 that started crashing today after running TeamViewer reliably for several years. It is TeamViewer 13.1.2559
I also have a MacBook Pro running 10.13 that is running TeamViewer 13.0.6447.
I did not upgrade the version on the Mac Pro - so who did? And when everyone starts reporting crashes why not re-post the installer that works?
Same problem here. I've been running the same version forever on my 10.11.6 mac. It was working just last night, now it just loops in crash. Clean install doesn't help. I never updated it to the latest version, so...
A few people suggested a Google search fro 13.0.6447 but all I could find were dodgy ad-ware places that I do not trust. So I downloaded the version 12 Installer from the TeamViewer site and so at least that machine is back up.
I followed these instructions very carefully and it did not solve the problem. Immediately after reinstalling TV13 the same error report happened.
I installed TV12 and it works fine.
There is clearly a problem with TV13.
We can confirm that we are having the same issues. Started yesterday and nothing we can do with V13 works. Going back to version 12
**Moderator Note: This has been marked as a solution so that it is easy to find and is a temporary solution. We will update this when the issue has been fully resolved**
Thank you so much for your contribution in this thread.
We already informed our development about the problem and they are already working on a solution. The problem occurs in the current TeamViewer 13 version.
If you encounter this problem, please use the following download link to install the previous version 13 for OSX:
I will keep you updated on this. A big thank you to all of you and especially to the people who send me more information and the TeamViewer logfiles.
Hi I also have this problem on both of my Macs. The newest version is also crashing. Is there an older working installer available to download?
I'm also affected. The previous version (13.0.6447) works. By not providing links to previous versions of TV13 you are pushing users to download from unreliable sources!
ok, I noticed the box.com URL, not the source of the post. Thanks, Julia for working around the policy and posting a link. Are checksums published at a teamviewer.com URL?
Thank you Julia
I have a business license and was experiencing the same issue as all the other people. the first solution i tried was downgrading to 12 which allowed me to work for most remote machines except those on TV13
The 13.0.6447 version is sable for me.
Uninstalled and erased all the teamviewer voices, also in user/library/preferences, installed the latest version, it didn't work.