Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.
Any guidance?
Hi all,
The hotfix is online - you can download the version from our homepage. We also activated the update function within TeamViewer.
Thank you so much for your contribution here.
Cheers,
[Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]
Julia, thank you for the link to the old version on box.com, but it is repeatedly stalling out before it finishes. Can someome from TV please post a link to the last known working version being hosted on the TV servers?
This download seems to stall shortly after starting and a message is displayed saying download of .dmg is not supported.
Esther, this did not fix the issue here. Installed the new version from the TV site, and it still crashes on startup. Went to support to see how to uninstall, so I could do a clean install but the uninstall instructions say to uninstall from inside the running application - not much help if you can't get the app to start. Any other suggestions?
Thanks.
We also need a link to the older version of TV QuickSupport. It has the same problem as the full version.
Yosemite 10.10.5
Uninstalled and erased all the teamviewer voices, also in user/library/preferences, installed the latest version, it didn't work.
Thank you Julia
I have a business license and was experiencing the same issue as all the other people. the first solution i tried was downgrading to 12 which allowed me to work for most remote machines except those on TV13
The 13.0.6447 version is sable for me.
Thanks
This works for me, too.
(I'm the original poster of this thread.)
i can confirm the link from Julia works great no crash i can conect to others computers.
v 13.0.6447
ok, I noticed the box.com URL, not the source of the post. Thanks, Julia for working around the policy and posting a link. Are checksums published at a teamviewer.com URL?
I'm also affected. The previous version (13.0.6447) works. By not providing links to previous versions of TV13 you are pushing users to download from unreliable sources!
Thank you for your help, problem solved, I down the version.
It finally worked and does not crash using this link. thanks.
It did not work. Still quits.
Hi I also have this problem on both of my Macs. The newest version is also crashing. Is there an older working installer available to download?
Maybe it is a good idea to put it on the official website for macOS-downloads...
**Moderator Note: This has been marked as a solution so that it is easy to find and is a temporary solution. We will update this when the issue has been fully resolved**
Thank you so much for your contribution in this thread.
We already informed our development about the problem and they are already working on a solution. The problem occurs in the current TeamViewer 13 version.
If you encounter this problem, please use the following download link to install the previous version 13 for OSX:
https://teamviewer.box.com/s/e6z05muqdvo3zj4opo1fg89td62g3xpm
I will keep you updated on this. A big thank you to all of you and especially to the people who send me more information and the TeamViewer logfiles.
Can also confirm V12 is fine.
We can confirm that we are having the same issues. Started yesterday and nothing we can do with V13 works. Going back to version 12
I followed these instructions very carefully and it did not solve the problem. Immediately after reinstalling TV13 the same error report happened.
I installed TV12 and it works fine.
There is clearly a problem with TV13.
update to v 13.1.2559 did not work
Where is 13.0.6447 on Teamviewer website?
Upgrade to 13.1.2559 did not work
A few people suggested a Google search fro 13.0.6447 but all I could find were dodgy ad-ware places that I do not trust. So I downloaded the version 12 Installer from the TeamViewer site and so at least that machine is back up.
Same here!!!
Same problem here. I've been running the same version forever on my 10.11.6 mac. It was working just last night, now it just loops in crash. Clean install doesn't help. I never updated it to the latest version, so...
I have the same problem