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Posted by PaddyLandau
Digon

TeamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

The remote computer, Windows 10, was on version 12 and asked to upgrade to version 13. I told it not to upgrade.

But today, I'm trying to connect to the remote computer. My computer's TeamViewer complains that the remote TeamViewer is on version 13, whereas mine is on version 12, so I must upgrade before connecting.

But I can't upgrade my TeamViewer to version 13. Why? Because I'm on Linux Ubuntu, and there is no version 13 available for Linux yet.

How should I connect from my version 12 TeamViewer to the remote TeamViewer version 13, please?

6 Replies
6 Replies
Posted by cbarnes
Digon

Re: TeamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

I have the same problem. I'm thinking I'll roll my Windows 10 machine back to version 12 and see if that works Seems like it's one issue after another with Teamviewer these days. Finally got the microphone pop-up windows issue resolved and now this. Wondering why I bother when I could just use DWService.net instead.

Posted by PaddyLandau
Digon

Re: TeamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

I also want to roll back to version 12, but it's difficult as the computer is my father's, several hundred miles away, and he's struggling with his vision.

I've decided that if there isn't a better solution, I'll use Chrome Remote Desktop to access his machine to roll back TeamViewer.

(It's all a bit silly — obviously, this wasn't tested properly before release. I specifically didn't want a beta version on his machine, so why on earth did it upgrade? Oh well, it's done now. I'll have to work around it.)

Posted by divtech
Photon

Re: TeamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

eamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

Posted by cbarnes
Digon

Re: TeamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

Just a thought here but I wonder if you have tried using DWService.net as an option to remote into your father's machine? If not, I recommend giving it a try. Personally, I'm not really familiar with Google Chrome Desktop and perhaps, if you are, that's your best bet but I thought I'd mention DWService as it's what I use having gone through a number of different remote desktop options.  I used TeamViewer for a long time and it's still my fallback option should I have trouble but DWService has been great and is worth a look IMHO. Good luck.

Posted by PaddyLandau
Digon

Re: TeamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

Thanks, but I already did it.

  • Connected via Chrome Remote, which was a little harder than it should have been.
  • Uninstalled TeamViewer 13.
  • Downloaded and installed TeamViewer 12.
  • Hoping that it won't automatically update to 13 again.
Posted by PaddyLandau
Digon

Re: TeamViewer 12 won't connect to version 13, and can't upgrade 12 to 13

Grr! It happened again! The remote Windows machine automatically updated to version 13.

I realise now that it probably is set to automatically update, but it should never update to a Beta version without prompting!