Posted by ihcnz
Henagon

Teamviewer Quick Support Icon missing

I have installed Teamviewer and Quick Access (for Samsung) on several devices, but it appears that after android software updates, the icon for Quick Support has dissapeared. I have factory reset, installed again, but it's still missing. Has anyone come across this or a potential fix?

1 Reply
Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: Teamviewer Quick Support Icon missing

Hi @ihcnz

Thank you for your post.

Could it be, that the app is installed on the SD card? This may be a reason why the icon is  has dissapeared.

There is an option to move apps back to the memory of your device.

Please go to the settings --> applications --> manage applications.
Choose Quick Support app, then "Move to phone" or "Move to device" button.

Hope this is helpful.

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan