Teamviewer Quick Support Icon missing

ihcnz

I have installed Teamviewer and Quick Access (for Samsung) on several devices, but it appears that after android software updates, the icon for Quick Support has dissapeared. I have factory reset, installed again, but it's still missing. Has anyone come across this or a potential fix?

Reyhan

Hi @ihcnz

Thank you for your post.

Could it be, that the app is installed on the SD card? This may be a reason why the icon is  has dissapeared.

There is an option to move apps back to the memory of your device.

Please go to the settings --> applications --> manage applications. Choose Quick Support app, then "Move to phone" or "Move to device" button.

Hope this is helpful.