Teamviewer is in trial mode , even after Teamviewer support responded to me twice

I'm forced to make a topic because my issue is not resolved.

my teamviewer client thinks it is commercial , but it is not , I can't use it because the trial is gone , yet I'm not a commerical user.

I have sent multiple emails regarding this using this form: https://www.teamviewer.com/en/support/personal-use-verification/

I have recevied two mesages and yet it is still in trial mode.

I don't know what to do , because the support doesn't fix the issue I have , and I'm forced to use rdp or a different application , and that is a shame.

Please resolve the issue i'm facing , Thank you.

Daniel.