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Posted by AlexanderVD
Henagon

The session player TVS file cannot be opened

Hello Team,

I cannot open previosuly recorded TVS file - getting an error message. Any hints here? Thank you!

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1 Accepted Solution

Accepted Solutions
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Posted by elbea64
Tetragon
Solution

Re: The session player TVS file cannot be opened

I'm not very familiar with recorded sessions.
I just can see, that there is an update available for your TeamViewer.
As you want to hide your TeamViewer IDs/Username, you should do this with the filename too.
Did you try it with another Computer and/or another TeamViewer version?
Is the session recorded with the version actually running (I ask because the session is recorded some time ago)
Is the file OK? Are there any previous versions available? Filesystem checked?

»We are all born unique, but most of us will die as a copy.«
1 Reply
3 Replies
Highlighted
Posted by elbea64
Tetragon
Solution

Re: The session player TVS file cannot be opened

I'm not very familiar with recorded sessions.
I just can see, that there is an update available for your TeamViewer.
As you want to hide your TeamViewer IDs/Username, you should do this with the filename too.
Did you try it with another Computer and/or another TeamViewer version?
Is the session recorded with the version actually running (I ask because the session is recorded some time ago)
Is the file OK? Are there any previous versions available? Filesystem checked?

»We are all born unique, but most of us will die as a copy.«
1 Reply
Posted by AlexanderVD
Henagon

Re: The session player TVS file cannot be opened

Thank you! The file was recoreded with the current version (therefore I am not updating it now). I will try with a latest version as well.

Posted by marounbenarit
Henagon

Re: The session player TVS file cannot be opened

Hello,

We are using Team Viewer Version: 12.0.78716

We are facing the same problem in few computers and there is no software update.

It is happening randomly, could be 1/18 that is damaged.

It is important for us to keep all the sessions, please help!!!

P.s we are a company.