Announcements

Become a product development partner for TeamViewer. Read more about it in our Announcement.

Posted by raffaele
Photon

Unattended access fails sometimes at reboot

Hi , as in subject, I loose connections to remote computer because the green rectangle down teamviewer icon does not appears, so I must reconfigure unattended access mode.

What is wrong?

Any suggestions?

Thanks

1 Reply
Posted by Former Staff Jonathan
Former Staff

Re: Unattended access fails sometimes at reboot

Hi raffaele,

Thank you for your post!

Sorry you are having trouble with the remote reboot feature.

To diagnose the issue, we ask that you submit a ticket with log files from your computer so our technical support team can look into issue for you.

You can submit a ticket at> https://www.teamviewer.com/en/support/contact/submit-a-ticket/.

You can access the log files on your computer by viewing >https://community.teamviewer.com/t5/TeamViewer-11/How-to-find-your-log-files-on-Windows-amp-Mac/m-p/....

We hope you are finding the Community helpful!

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.