How to find your log files on Windows & Mac

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Jeremy
Jeremy Posts: 107 Staff member 🤠
edited May 2023 in General questions

Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from www.teamviewer.com/support.

To find the log files on a Windows or Mac computer:

  1. Open the TeamViewer window and click Extras > Open Log Files.
  2. Locate the file called "TeamViewerXX_Logfile.log", where "XX" is your TeamViewer version.
  3. If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.
Regards,
Jeremy
TeamViewer Quality Assurance Engineer

Comments

  • nobelkuo
    nobelkuo Posts: 1
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    Actually, there is not a "Extras" button on my teamviewer. What should I do now?
  • Jeremy
    Jeremy Posts: 107 Staff member 🤠
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    Hi @nobelkuo,

    "Extras" is not a button in the TeamViewer program - rather, it's one of the menus that you should see at the top of the TeamViewer window, along with the other menus.

    If you're using a Mac computer, you will see the menus at the very top of the screen, rather than at the top of the TeamViewer window.

    Regards,
    Jeremy
    TeamViewer Quality Assurance Engineer
  • Brendan
    Brendan Posts: 1
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    Would it be so hard to list several common locations depending on version and OS? One of the primary reasons for accessing the logs is you can't actually run/use Teamviewer, making this answer useless.

  • Jeremy
    Jeremy Posts: 107 Staff member 🤠
    edited May 8
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    @Brendan that's a good point! You can find the default locations of the log files in our Knowledge Base article on the topic.

    Regards,
    Jeremy
    TeamViewer Quality Assurance Engineer
  • RobertS123
    RobertS123 Posts: 1 ✭
    edited May 8
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    When I log in and follow your link to the Knowledge Base article I get this:

    Permission Problem

    You don't have sufficient rights to view this content. Are you trying to access the Frontline Knowledge Hub? If yes, please request access via this URL: https://teamviewer.com/frontlinedocsaccess (Please copy-paste the URL in your browser)

    And when I go to the suggested link here (https://teamviewer.com/frontlinedocsaccess ) I get this:

    Role not found.

    The page you were looking for could not be found.

  • JoshP
    JoshP Posts: 895 Community Manager 🌍
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    Hello @RobertS123

    Thank you for your post, and welcome to the TeamViewer community!

    Could you please try this link?

    https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/contact-support/find-your-log-files/

    I hope this helps - Please let us know if you can access this one! 😁

    Josh P.

    Senior Community Moderator

    ---

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