Upgraded license from Free to Business but my computerstill shows Free and I get knocked off after 5

Options
mcollins
mcollins Posts: 1
edited May 2023 in General questions

Upgraded from Free to Business on 7/28 but computer still shows as Free and I get knocked off after 5 minutes. Never receied invoice with License number. HELP!!! I need unlimited Teamviewer like I purchsed!!!

Comments

  • Esther
    Esther Posts: 4,051 Former Community Manager
    Options

    Hi @mcollins

    Thanks for posting.

    The license is not activated on the device itself, but it is connected to your TeamViewer Account. Because of this, you need to make sure that you are signed in with your TeamViewer Account to your Computers & Contacts list to have licensed connections.

    I hope this helps you.

    Best, Esther

     

    Former Community Manager

  • DPDough
    DPDough Posts: 1
    Options

    We have added this PC to the account and still are showing it is a free version and are kicked out as soon as we logon.

Trustpilot

Categories

This Week's Leaders