What is this? Why is there a ad on my 5-channel corporate Teamviewer account? This isabsolutely ridiculous. Spam the free users with ads, that's expected. Don't **bleep** off your paying customers.
Hi @Steve1010101010,
Thank you for your post. And we are sorry about the inconvenience caused.
This setting has moved to the Account tab of the options page.
Kindly ask you to check this setting on the account tab, please?
Hope you find this helpful🍀
If there is anything that I can assist with, please don't hesitate to ask in the Community😊
Hope to hear from you in the Community.
Best regard,
Akiho
With all due respect, if you give generic responses like that you shouldn't be surprised about people complaining over and over.
Well of course you like support tickets! Please open a support ticket so it's not public how many people are affected by this issue! Open a support ticket, because it's YOU who has a problem, not our software and probably entire business model! Do they prefer those support tickets so they can pretend those are individual problems and not inherent flaws with the software?
1.NO, I want the documentation to be on here, online for everybody. This isn't about security or anything that has to be discussed behind closed doors. I googled my problem and found dozens of other people with the same issue! I want everybody to see how long this has been going on, how little TV has done to help and how weak their replies are.
2.When a user logs in, the server will pull up his paid account and the software will obviously detect that he's a paid user. If from that point on it continues to display disruptive Pop-Ups and promo nonsense, there is something wrong and the software wasn't made right in the first place.
3. You don't need 37 identical support tickets. Poor TeamViewer corp! With this lack of support tickets how will they even be informed about problems?
....written in the huge TeamViewer forum with dozens of complaints that is a giant support ticket in itself. Pathetic. I mean no offense to any TV employee, I felt like i had to say this.
I was just trying to find a place to complain about this. I think I'm going to cancel.
This is an obnoxiously buried and hidden setting for a paid product.
Teamviewer has a spectacularly low opinion of their customers, eh?
I have Teamviewer for business yet I get many ads. It's unacceptable. Teamvewer, get your act together and stop spamming paid subscribers.
It's great that an Opt-out function has been added to the software for paid license-holders.
However, I agree with @mr_edly that it is buried too deep. So deep, one can appreciate why some would claim it to be intentionally hidden.
But another bone worth picking is whether this box should be on by default for new, paid installations. As demonstrated in website froms of progressive companies, it is becoming considered morally wrong to automatically 'opt-in' anything for customers. Given the ever-increasing mass of information we all must parse every day, I believe it is not just a moral position, but one of necessity.
I vote to make 'opt-out' the default setting for new, paid users
Same here. Make this STOP! I pay a lot of money and should not have to have to put up with this.
This is still happening and I'm **bleep**. Previously I was advised that the ads that were obstructing my workflow, were only for additional TeamViewer products and services. That was or became true after they fixed a previous blunder which caused third-party ads to be displayed for some users, but ANY ad, of ANY sort is an unwanted interruption to professional work.
The operating system prompt that the TeamView app needs my attention is an interruption to my workflow and current train of thought. Taking a moment to assess the relevency of the ad destroys FOCUS and FLOW and costs my and my employer productivity and is therefore a COST to the business.
Now for just a moment, consider the accumulative impact this has across all users of TeamViewer. One silly little decision by the vendor invoking many THOUSANDS of instances of unwanted and unecessary engagement from users. If a user wants or needs a problem to be served by a product or service, they will seek it out. Don't presume and make everyone go out of their way to say, 'No thanks,' jsut for those FEW who might say, 'Yes,' and could otherwise seek a solution if they needed it badly enough to do so!
Turn off ALL ads for paying customers!
May 2020 and I am still getting ads every time I close a connection, on my paid account. I have pressed and keep pressing the "Do not show this again" link, but it seems that Teamviewer Gmbh ignores my wishes, much like other spam companies do with our unsubscribe requests from their mailing lists.
This practice of forcing ads down the throats of paying customers is apalling, and frankly if I had the time and energy I would seriously check if there is any european consumer law protecting us from such behavior. As it is though, I will most likely spend 1/10th of said energy to simply change to another remote control software, since teamviewer is not the only player in the field anymore...
Hi all,
With today's release of TeamViewer in version 15.8.3, the self-opt-out is now available for licensed TeamViewer customers on Windows devices using TeamViewer in version 15.8.3.
Please find the Change Log for 15.8.3 here.
You will find the Setting here: Extras --> Options --> Advanced --> Show advanced options --> under TeamViewer options un-tick the box for In-product marketing messages --> OK
Thanks again for your help and patience so far,
Esther
I second this!
Hi @Esther and thanks for the follow up. I am going to summarize your answer below because it needs further clarity . So I am taking these 3 points 1-3 as accurate, but please do correct me as needed:
1) It is Teamviewer's offical company policy to send ads/campaigns to paying customers
2) Currently the only way to opt-out of all ads / campaigns is to submit a support ticket
3) Your development team is now working on an opt-out process
Let me offer some additonal comments @Esther :
A. Please stop telling us we can click to end the current "campaign". Everyone here has aready told you that is not what want - we want a complete stop to these ads/campaigns.
B. Please refer me to the specific section of Teamviewer privacy policy or other legal agreement that I agreed to when I subscribed that states Teamviewer may advertise to me. This is an important point - you may want to ask your legal department. Please note I am not asking you to disclose Teamviwer corporate strategy or other internal information. I am asking you to refer us to Teamviewer's public policies, privacy policies or other legal agreements.
C. You are only making things worse by calling these ads "promotions" - they are ads plain and simple and it makes Teamviewer look misleading and evasive for you to say otherwise.
D. It's great news the development team is working on an opt-out process. I can't think of a major online platform that does not offer this so this is welcome and long overdue.
I and many users love the product. We are not loving Teamviewer the company and it's ridiculous policy of spamming its paying customers.
I just got an Ad after signing off from a customer in 2020. My copy of TeamViewer is paid for. This issue is marked as "solved". The implication is TeamViewer does not have a problem with spamming their paid customers and thus "problem solved".
The listed solution to mark the Ad does not even seem like a work-around. It rather seems like you are instructing us to play along with your spamming and acknowledge your Ads or you will keep showing us the same Ad.
There was nothing to click but the ad and it brought you to the website. There was no X to shut it off and nothing where I could click to indicate I didn't want to see it again.
We're a long term premium customer and have been seeing pop up ads in TeamViewer like it's going out of style. Since when did paid software start treating me like I'm a web user in 2001?
Is there a setting to disable this domain wide?
I continue to get these paid ads. As a PAYING customer I am incensed. Teamviewer, why sre you SILENT on this?
@Esther The button to which you refer doesn't disable all future ads. It is intended to prevent only that particular ad from reappearing.
The main issue is that paying customers are receiving ads, regardless of who or what they are for.
Any ad is an interruption and negatively impacts workflow and breaks focus. When I'm on the phone with a client setting up a remote assist, encountering an unexpected pop-up creates unecessary delay and breaks my focus. - For me, this creates stress as I try to get my mind back on-task.
I will not be a happy customer until all ads are removed for paying customers and expect you to acknowledge publicly here, whether or not TeamViewer intend to undo this implementation or not.
As a developer I may be able to help.
Put an opt in check box on the form named checkOptIn
@Esther Where the ad code starts, add an If..Then condition.
If checkOptIn = true## execute the ad code.end if
that took me about a minute to write.Any other coders out there?
Make sure you email salesteam@teamviewer.com and let them know how angry you are.
Hi,
Since the last update i get the splash popup good new for mac users.
This popup cant be closed forever, when i click on dont show this message again, it will pop up again and again.. very annoying.
Version:15.8.3
I unchecked that box and still got the popup... I mean i'm on a Corporate account what are you pulling here Teamviewer? This is just super annoying and irritating, and the 'don't show this ...' button doesn't even work...
Soon **Third Party Product** and no more ads in 1000 euro a months accounts, bye bye.
Please just have it turned off by default.
If I chose to be constantly anoyed I will be sure to go tick the checkbox.
Cheers, Steve - Stay Safe
Shame on you Teamviewer for your boiler plate replies and for ignoring the community on this one.
It is absoultely rediculous that you have to "opt out" of this feature as a paid user.
It is also completely stupid that the button which says "do not show this again" does not work. What is the point of it even being there in the first place?
Turn it off by default for paying customers, or at least make the "do not show again" do what it is supposed to.
Agreed, this is driving me nuts. Even when I click on the "dont' show this again" it often proceeds to open up a browser and show me more ads. I've complained on Twitter but not much help there. Currently looking into alternative remote access software.
Why am I getting a new ad in my paid Teamviewer app every day??????????????
Seriously annoying to get an ad every day when disconnecting from a support session.
I pay my subscription, I don't want ads!
Please give us the option to disable these ads, it is making me consider alternatives for my remote support business.
I just wanted to add to the criticism here. This behavior is completely unacceptable, and clearly intentional.
Your attempts to upsell your existing customers are costing my employees time, and costing me money in addition to the thousands of dollars already paid for our licenses.
You can tell your sales team that any upselling they are doing to existing customers will not account for driving away those of us who won't stand for this behavior.
@Esther thank you but you are missing the point. A "ticket" is for technical support issues. This is a BUSINESS issue. Please refer this thread to someone from marketing or other department responsible for this decision and ask them to post here explaining WHY Teamviewer is serving ADS to PAYING customers.
The worst part of this is when you have a Pi-Hole that blocks the ad servers so you just get a gigantic white box covering your Teamviewer computer list.
Then you can't close the thing because it's just a blank white box and clicking all over it does nothing.
So then you have to close teamviewer completely and open it back up in order to continue working.
It's just unacceptable and a massive hindrance to business use.
How is your investigation going? Because I am still getting annoying pop-up ads in the paid version of Teamviewer.
Your workaround doesn't work because I have selected the option to not recieve ads numerous times.
This is really not cool for an expensive paid product
THIS IS NOT FIXED. You're looking VERY arrogant and it's just to acceptable for PAID software.
I have the same problem, how to diable this? It's anoying and teamviewer was not cheap btw.!
