I have an old, expired business license installed. My boss sent me our new license key, but there's no place to enter it. Everything I click tells me to upgrade my existing license.
I don't want to upgrade, I HAVE A NEW LICENSE!
All the help files that I can find online refer to an 'activation email' that I never received. I only received a license key.
Why won't TeamViewer 13 let me put in a new license number?
Solved! Go to Solution.
Thanks for your post.
When being logged in to your computers & contats list, do you still get the message?
I assume the new license is already correctly activated on your account. What does it say underneath your name when being signed in?
Can you confirm or send me the email address of the affected account in a private message?
Thanks and best, Esther
When starting TeamViewer:
The buttons just bring me to the website and tell me to purchase a subscription. When I log in to TV13 I don't see what you see:
When I log into the website, it does say "Corporate" under my name.
you can enlarge the TeamViewer window a bit and so you should see "Corporate" as well in the software.
You are correct! I do!
But I cannot connect to anyone. When I try to connect to a remote computer, I get this message:
Your trial period has expired!
Already a customer? (link does nothing)
Please buy a license.
extend the trial period
After restarting the service, I get the same error message I get on startup.
I still get the "Trial License" message when I try to connect.
Now I'm getting daily emails telling me to choose a right answer on this thread, but I cannot reply to that email.
In fact,. I can't talk to anyone at TeamViewer who can help me. Every request, feedback, email, etc. that I have tried to send to get this problem resolved has been ignored, and there's no way to enter a support request, all I can do is use this message board. The nice person who has responded to this thread has been the first and only person to try to help me.
I'm feeling helpless and unwanted.
Thanks for your post.
Can you send me the ticket ID of your most recent email to our support? Did you already try to give my colleagues a call? You can find the number here: https://www.teamviewer.com/en-us/company/contact-us/
Thanks for your answer.
To solve this problem, you have to contact our support team. Only they are able to remove your ID from your old Business license. After that, the message should not appear anymore.
You have either the possibility to call our support team as Esther mentioned or you submit a ticket with your request.
Thanks for your understanding and have a nice day. :)